Valiant

It's been 3 days and I'm really disappointed

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Valiant   

It's been a 3 days and I can't play the game at all, Like for real when you going to fix your damn server ? Can't you imagine how much it affect many players who have dynamic IP ? Can't you know where is the problem ?
 

And no it's no my ISP problem, I know NCsoft won't admit that it's their own ISP server problem but I can prove it to you all that is their server ISP problem.


Yes EU server have lag/delay/disconnect problem not because of gameguard or such it because of the ISP that NCsoft have contract with.

 

First, Why I keep saying it not my ISP problem ? Because I can play Jade dynasty(NA), APB: Reloaded(EU), Forsaken world(NA), Neverwinter(NA) and Archeage( NA) without any lag or delay problem at all even if some of them located into NA only.

Where do I live ? I do live in Egypt

What type of IP I have ? Dynamic IP
Did I call my ISP to solve this problem ?Yes I did and they said my line is super fine, I made test myself this days on other online games and they all work fine.
 

Wan more prove ? Here this picture that was taken for APB: Reloaded (At the background) and Pingplotter testing Blade and soul EU Server IP.


Here the funny result, That test was taken around 5:37:21PM UTC on day 29/4/2016; It clearly show that my ping trace to Blade and soul EU Server is around 200ms and that 200ms ping shitty appear only from node : 213.242.116.45 (That is a proxy server used by that German ISP that provide internet to Blade and soul server ).
While on the other hand, You can see that my ping to APB: Reloaded EU is around 90ms using build in ping trace made by game its self.


So it clearly not my ISP or my PC, It Ncsoft side and let's put it in the right way; It's German ISP proxy server that suppose to flirt the request from dynamic IPs, In general NCsoft need to contact their ISP to fix this problem and stop asking us to contact our own ISP to solve it.
Because it their server side problem.
 

I'm already feel like out of game and gear race, My character is getting shitty everyday and I can't improve it no more, I'm laying at 531 ap now and can't bypass that because of NCsoft server -.-


10p64hs.png

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dmoe33   

dont expect it to be fixed anytime soon if at all. BnS was and is a huge money grab for NC, they dont care too much about it and they blame all its issues on other things like " oh its ur isp" " oh contact cs not everyone is having this problem" i was literally trying to help them out and they banned me for calling them out on their mistakes, atm servers are stupidly laggy ping is wayyy higher then it should be gameguard is doing way more harm then it is good bots are running free hackers not being tended too. I wish i was wrong and ill gladly be but it is in fact the truth

 

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Valiant   

I don't mind the gameguard as much as I mind that I can't play game without that 200ms no more, Everyday and everynight same thing
 

I didn't have this problem last week -.-

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MGT   

The problem is how your PC send the information.

 

Windows has no idea HOW to send data, so it always going through many ports before it gets to destination, and vice-versa on it's return.

 

Boosters just skip all that traffic, like windows should be programmed to from the start.

 

(although some people report no gain from ping boosters, others swear by them)

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Bardo   

Im not sure if it's allowed, but, have you tryed VPN? Maybe that could make it better.

I suggest you create a support ticket and ask them before use, ask them if your allowed to use VPN.

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Ping boost services are allowed but not supported.

 

I tried WTFast and it lies, the ui displayed a really stable ping of around 50ms but the game still felt laggy at times, so I enabled the ingame ping logger and sure enough it shows similar highs of 300+ms but also higher lows of 50+ vs 30+ without WTFast.

 

Valiant is sufferering from shitty routing in that pingplot but it really needs to be left to run for a while to get a better picture of what's really happening.

 

When I let it run I can see there's no routing issue for me (now confirmed by my ISP and PingPlotter support) but terrible latency on/or between the final hops (NCSOFT).

 

After seeing they had performed some additional maintenance on EU servers today I got excited thinking they might of sorted it but nope....

 

2016/04/30 13:17:44.019, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency overflow] player : XXXXXX, target : , duel round : 0, min : 357, max : 357, avg : 357, count : 1, zone : 4900, total : 82, pc : 49, npc : 18, env : 9, summoned : 4, fps : 20, server time:1462018674
2016/04/30 13:18:43.663, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 33, max : 41, avg : 37, count : 2, zone : 4900, total : 81, pc : 48, npc : 18, env : 9, summoned : 4, fps : 116, server time:1462018734
2016/04/30 13:19:43.670, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 30, max : 36, avg : 33, count : 3, zone : 4900, total : 79, pc : 47, npc : 18, env : 9, summoned : 3, fps : 115, server time:1462018794
2016/04/30 13:20:43.678, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 37, max : 46, avg : 40, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 118, server time:1462018854
2016/04/30 13:20:43.678, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 60, max : 209, avg : 121, count : 18, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 118, server time:1462018854
2016/04/30 13:21:43.686, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 37, max : 38, avg : 37, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 118, server time:1462018914
2016/04/30 13:21:43.686, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 59, max : 292, avg : 121, count : 34, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 118, server time:1462018914
2016/04/30 13:22:43.720, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 29, max : 43, avg : 34, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 19, server time:1462018974
2016/04/30 13:22:43.720, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 60, max : 350, avg : 131, count : 25, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 19, server time:1462018974
2016/04/30 13:23:43.727, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 36, max : 68, avg : 57, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 65, server time:1462019034
2016/04/30 13:23:43.727, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 103, max : 153, avg : 128, count : 2, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 65, server time:1462019034
2016/04/30 13:24:43.735, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 35, max : 136, avg : 69, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 116, server time:1462019094
2016/04/30 13:24:43.735, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 51, max : 267, avg : 108, count : 47, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 116, server time:1462019094
2016/04/30 13:25:43.770, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [ping latency] player : XXXXXX, target : , duel round : 0, min : 71, max : 131, avg : 93, count : 3, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 20, server time:1462019154
2016/04/30 13:25:43.770, e:\dailybuild01\client-ncwest-0.0.159\depot\branch\159ncw\program\client\.\Task.cpp, 418, {debug}, [NetworkLatency], [skill latency] player : XXXXXX, target : , duel round : 0, min : 61, max : 325, avg : 124, count : 66, zone : 4909, total : 10, pc : 1, npc : 7, env : 2, summoned : 0, fps : 20, server time:1462019154

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Bardo   

Im getting curious, have any of you with these problems tryed to get your ISP look at those numbers you get from it?

They might know what could be done from the player side. Maybe it's the connection coming from the outgoing of your ISP to their ISP?

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2 minutes ago, Bardo said:

Im getting curious, have any of you with these problems tryed to get your ISP look at those numbers you get from it?

They might know what could be done from the player side. Maybe it's the connection coming from the outgoing of your ISP to their ISP?

Yes, like I said both my ISP and PingPlotter support have stated it's NCSoft servers.

 

My latest response from NCSoft support was 4 days ago:

 

Hello,

Thanks for updating us and for understanding the issue.

We are on top of this issue and we have also received multiple reports similar to your issue. We will be posting updates on our forums regarding this so we suggest that you keep an eye out on our forums.

Regards,

Xxx
NCSOFT Support Team

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Bardo   

Ah ok, then the waiting game starts. Sad, but thats all you can do. Wait for them to get back on it.

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Yep, very sad. Some have had this happening for a few days, others weeks and many have simply given up. :(

 

Today:

IIbXNWz.png

Edited by Bruce Chi

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orianthi   

 same here since last patch, game unplayable, stutter, lag, freeze, insane skill delay,  it was never good before but you could play, not its not worth trying it is so bad, and I know for a fact it is NOT my ISP, I have been in contact with their teck weeks ago and had a full report while I was logged in the game,  and the issues were due to delays in return data transfer from NC servers NOT my end,

 

 Also I am in the UK and I can log BnS CN (China) servers  and game plays fine, no issues and their servers are 5000 miles further away ! and also many other games I play on their Asian servers,  While here with NC EU servers 600 miles away its unplayable !

Edited by orianthi

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VRock   

well i have the same problem but the only way i found was to use a ping booster ;(

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Morgwais   

Im not gona even post my numbers here , i'll come back in a month maybe to see if they managed to fix it.

And when i come back , everyone will have better gear etc and i wont be able to compete , so i will quit again. Good job NC.

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Valiant   
1 hour ago, Morgwais said:

Im not gona even post my numbers here , i'll come back in a month maybe to see if they managed to fix it.

And when i come back , everyone will have better gear etc and i wont be able to compete , so i will quit again. Good job NC.

That what I afraid will happen

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