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Song

NCoin & Credit Card

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Song   

Paid for ncoin, ncsoft's authorised dealer (digital river ireland) billed to my card, but the transaction was not shown on the transaction history page.

Submitted a ticket and this was their reply: 

Thank you for contacting NCSOFT Support.

Due to increased sales volume from recent promotions, you may experience a delay of up to 12 hours before your order is completed and your NCoin is delivered. If you do not receive your NCoin within 12 hours from the time you placed your order, please reply with the following information so that we can review your transaction and determine why your NCoin has not been delivered:
 

  • Order number
  • Last 4 digits of the credit or debit card used for the purchase

 

So, how am I supposed to churn out the order number when the transaction wasn't even reflected on the transaction history page? Seriously, and this isn't my first time purchasing ncoin, and this happens. 

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Ooneka   

Greetings!

 

You should receive an email about this transaction. If you still see no NCoin up after 12 hours, you can reply to the support and notify them about that situation.

 

Hope it helped ;)
Team Blade and Soul.

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