StrykersGaming Posted April 15, 2016 Share Posted April 15, 2016 I'm receiving this message when I try connecting to the game server. I've tried sending this error per the reporting system but it fails to send. << Dns Query >> Update Server (1) Name : updater.nclauncher.ncsoft.com Address : 192.9.115.0 (2) Name : updater.nclauncher.ncsoft.com Address : 128.11.115.0 (3) Name : updater.nclauncher.ncsoft.com Address : 64.13.115.0 Repository Server (1) Name : live.patcher.bladeandsoul.com Address : 96.15.115.0 (2) Name : live.patcher.bladeandsoul.com Address : 144.17.115.0 (3) Name : live.patcher.bladeandsoul.com Address : 192.19.115.0 << FileInfoFile Hash Value >> File Name : FileInfoMap_BnS_29.dat.zip Hash Value : a6bb6a0ba2f8a618c37cb261b59d3e3c1062d300 File Name : FileInfoMap_BnS_29.dat Hash Value : 4135e4eec68b15a2fc51defe184135ec0b75ef80 << Error Message >> [Update error] Could not connect to the update server. Please restart the launcher. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/. E02009 CUS_C5_/17231940 Furthermore, when I try pinging the server, I get nothing, it times out completely as if the server does not exist. I'm playing from the Philippines. I did not have this problem yesterday; however, today I am. This morning I was able to connect to the server for 20 minutes when I was disconnected and unable to connect after that. I do not know if this is my ISP's issue or an issue between the server and my ISP. If anyone can give me help in trying to figure out what's going on and how to resolve or get it resolved, I would greatly appreciate it. Thanks! Link to comment Share on other sites More sharing options...
StrykersGaming Posted April 19, 2016 Author Share Posted April 19, 2016 Bump for support as it is happening again! Tracert run to show issue. Tracing route to bladeandsoul-www-1920946662.us-west-2.elb.amazonaws.com [52.36. 160.79] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms <hidden> 2 39 ms 45 ms 38 ms <hidden> 3 41 ms 38 ms 39 ms <hidden> 4 * * * Request timed out. 5 * * * Request timed out. 6 65 ms 69 ms 66 ms 120.28.1.82 7 * * * Request timed out. 8 * * * Request timed out. 9 456 ms 487 ms 513 ms 52.95.52.120 10 199 ms 198 ms 199 ms 52.95.52.129 11 199 ms 199 ms 199 ms 54.239.41.193 12 202 ms 200 ms 200 ms 205.251.232.147 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Link to comment Share on other sites More sharing options...
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