Help: Error Update can't extract

[SwtTxCyn]

I am unable to update and play the game...I have uninstalled and tried again and still get can't extract... can't send error code either, file repair fail... here is the file... I hope someone can help me...thank you in advance...

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 255
Number Of Processor : 8
Processor Type : 8664
Processor Level : 6
Processor Revision : 15363
Processor Speed : 2394 MHz

<< Memory >>
32% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1955 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : Windows
Total Byte : 903.35 GB
Used Byte : 246.58 GB
Available Byte : 656.77 GB

Drive Name : D:\
Volume Name : RECOVERY
Total Byte : 26.04 GB
Used Byte : 23.40 GB
Available Byte : 2.63 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 168.57.94.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 64.22.94.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 192.11.94.0

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 144.76.94.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 144.122.94.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 248.122.94.0

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_28.dat.zip
Hash Value    : 0234fc8569f96ba20c86d66d66e220f53a392940
File Name    : FileInfoMap_BnS_28.dat
Hash Value    : 0000000000000000000000000000000000000000

<< Error Message >>
[Update error] Could not extract file.
Please restart the launcher. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02019
MFIM_RFI0_DDF_Z9_4_28