Premium Rank Reset upon Subscription Renewal

[Taemek]

Is this normal?

 

I was Rank 6, topped up my 90 day subscription from my previous 90 days and now Rank 1?

 

[fruitie]

Contact support.

[LovlessLady]

no...thats not normal at all unless its a new way for ncsoft to grab more cash. Looks like another Ncsoft screw up.

[Taemek]

All good, logged out and back in, fixed it.

 

Must be a glitch.

[Exclusive Papi]

Well I paid for a 90 day subscription and in game it says I have no premium subscription but the website and my bank account confirms that I do... How long does it take them to answer support tickets btw?  I haven't had premium for like 5 days now