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Character Alternation Voucher - cannot use?


Sekabe

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Hello. I have just bought Character Alternation Voucher, but cannot use it... why? It shows (1) in orange bubble just at the button to change the appearance, but the button is grey-ish and I cannot click it. What now? I really want to change the appearance of my summoner... Plus I spent 1000 NCoins on something I cannot even use!
HELP!

http://www.image-share.com/ijpg-3209-65.html
http://www.image-share.com/ijpg-3209-66.html
 

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