Character doesn't jump high

[shakti]

There seems to be something wrong with my qing gong jumping skill. I can jump up enough to glide, but because I don't jump high, I fall short of the distance for quests that require long jumps. At this point I'm stuck on the main yellow quest line because I can't do the jump required to reach the mountain top monastery.

 

I have been playing a few months, and I get a lot of practice running and jumping. I know to get some distance running to jump. I've tried both WW and shift W for getting a running start. I hit the space bar to jump, and I hit the space bar again at the top of the jump to glide. I've done the purple qing gong quests through Wall Run. I have no problem with wall runs.

 

For E. Fleet, I often fall short on the jump between the platform and the ship. Then I get across by dying and hoping I will resu on the other side. I've only done the Blackram Supply Chain raid a couple of times. When I have trouble jumping, no one wants to hang around and wait for me. Because I couldn't do that raid, I ended up skipping item upgrades that requires a lot of items from the Poharan area. I also couldn't do Bloodshade Harbor until my hp and soul shield were strong enough for me to run the maze through the mobs on my own. Other players took shortcuts by running up walls and jumping across the walls of the maze. I fall short just before the wall.

 

Other players get irritated at me for holding them back and delaying their dailies. Some players automatically leave the party when they see me. When I explain my jumping problem, they say I must be doing it wrong.

 

I've asked other people to log me in for the jumping quest in Scorching Sands, and they are able to make the jumps with my character. My laptop is an ASUS A55V running Windows 8, and it's several years old.

 

I've tried turning numlock on and off as well - no difference. I'm wondering if there's something different about the keyboard layout.

 

I made a second character, and the second one also doesn't jump high enough to make long jumps.

 

I've tried to get customer service to look into this, and they want me to take video of the problem. I don't have any video program on this computer, and this just isn't something I've learned to do. It seems wrong that I would have to install a third party program, learn how to use it, and get good enough at it to alt tab with BnS, focus on doing my best jump, and stop the video before it's too big to email. Perhaps all that is obvious once I start using the video app, but right now it seems complicated when I think about it.

 

I'm also baffled as to what the video would show them. The video wouldn't show what keys I was pressing. It would just show me run, jump-not-so-high, glide, and fall short of any landing place. It seems to me that asking me to obtain and learn a video program is intended to make it so difficult to get the problem addressed that I will just drop the issue.

 

However, I can't drop the issue because a big jump is now part of the central questline. I can't proceed in the game at all. I might find someone to log me in - which is a very big security risk - to do the jump for me. However, even if I can get past that part of the quest, I still won't be able to join in certain raids. This will continue to be an obstacle to weapon upgrades, achievement points, and obtaining items that only drop from those raids.

 

I'm very frustrated by this situation. I don't understand why customer service has no tools to look at my account and won't even send a GM to directly eyeball what I'm doing. During their last attempt to close the ticket without addressing my problem, the customer service rep suggested that I post the problem here where "devs would see it". Again I'm baffled: customer service can't escalate a ticket through tech support and to the devs if necessary?

 

Thanks in advance for looking into this jumping problem. I'm also curious if any other player has a similar problem.

Edited April 3, 2016 by shakti

[fatalystic]

Perhaps it's due to lag? Like, it fails to display the actual maximum height by skipping over those frames, leading you to believe your maximum jump height is lower than it should be?

 

Have you tried logging in on a different computer to see if there are any differences? How about using a different keyboard in case that's the problem instead?

[Todachi]

I would suggest downloading a free video capture software,  Open Broadcaster Software (OBS) for windows comes to mind.  The purpose of the video capture comes down to the idea that a picture is worth a thousand words and videos usually capture 30 pictures per second.  OBS I am familiar with and only requires a hotkey to be setup in advance.  So the process would be as follows: 1. download OBS 2. Setup one capture 'frame' - this part is specific but you only need to know to add one and just choose the game 3. hit the hotkey during gameplay and do the jump error, preferably a few times to show different ways. 4. upload to youtube (which is go to your account and click on upload and choose the file).

If I could see your gameplay I might be able to tell you for certain some issues you might be having.  Yes, I cannot see what keys you are pressing but I would be able to verify through the gameplay video that the timing is correct. 

Also, at least from my experience, I have to be a high jump glide in order to wall run but I don't tend to use wall run that often anyhow.

If you download and still cannot get it to record, say something on here and I will record me using obs.  You can actually record obs while inside of certain places of the settings.

I realize this next piece of advice might be odd or unattainable, but if you're able to come across an external keyboard I would be curious if you could try with that.  The reason for using this method is to eliminate the idea that it might be your laptop's keyboard.  Some keyboards have a bit of a ghosting issue, it shouldn't be anywhere near bad enough to cause this, but if you have access to an external keyboard it might be worth a shot.

I would assume that you do not have high ping, but that could play into it as well.  I would go into an explanation of how to verify in-game ping, but I cannot open my game right now due to some issue with the recent gameguard activation.

Finally, you mentioned something about a different keyboard layout, what layout are you using?  And are you able to switch layouts or is there some reason (medical?) that you have a different keyboard layout.  I actually use the Dvorak keyboard layout, but I switch back to qwerty when I play this game.

[Nyxsm]

(late to the party) same issue with me, everyone is jumbing really high but not me. Also wallwalk is broken/glitchy, sometimes i jumb/fly and won't walk on surface

[PhoenixMitra]

Greetings Nyxsm,

 

Please feel free to reach out to our Support team for some trouble shooting and a closer look. You can submit a ticket via the Support tab above.