Really NCSoft?

[FaeQueen]

I submitted support ticket yesterday about not being able to complete chapter 30 in Silver Frost due to a bug. They got back to me at 4am... This was about 10 hours after I started the ticket. They asked for some additional information and I gave it. They than asked for more... I submitted this almost 6 hours ago and no response. I understand there is a lot to do but 10 hours to reply to a support ticket and now 6 hours right now for this one. Terrible customer service skills NCSoft. Truly terrible.

[Lord Vertigo]

Well to say the truth, and I know this is a off topic, but.... every 5th girl name is queen [something] and most of those leave game after week or two.

 

There u have it, ncsoft simple don't want to bother with non-serious players. Especially how your 'bug' might not be bug at all.... its hard to read nowadays even if quests r on

difficulty level for 5 y old.

[Axxuka]

Sometimes you have to wait Days depending of your issue... They read the forums, acting like that just won'T help your case and might give them the reason to put you on lower priority.