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GameGuard Errors Information Request


Liinxy

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  • NCSOFT

We have received many reports from players about GameGuard conflicts from the Unchained update. GameGuard is one of the tools we employ to combat malicious activities in game. Getting rid of hackers and botters is a top priority of ours and GameGuard greatly helps with such malicious behavior.

 

For those experiencing the side effects of the program, please contact our Technical Support team by submitting a ticket with your .erl information. Your details will help us troubleshoot and reduce GameGuard’s impact on legitimate players.

 

Please follow the below steps to help us collect information:

  1. Head to https://support.bladeandsoul.com/hc/en-us/categories/200407529-Technical-Support

  2. Select "Submit a Ticket" and be sure to submit a ticket to "Technical Support" to make collecting information easier.

  3. Provide the .erl information within your ticket. 
    1. How to gather .erl files can be found here: https://support.bladeandsoul.com/hc/en-us/articles/207985036
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