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Tiffany

By Tiffany
in General Discussion

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Troxas

Troxas

Posted
Posted

It seems there is a new problem each day.

When I get home from work, I just want to play.

I don't want to continue working by doing networking stuff on my end.

I understand that there has to be done some maintenance work, but this is not maintenance time!

All the time put together, I've already lost 2 days of my premium subscription.

It's getting beyond rediculous.

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FaeQueen

FaeQueen

Posted
Posted
53 minutes ago, Delakron said:

Hi all --

 

We're actively looking into the issue, however, if any of you can provide the following details, it'll help us track down the issue a lot faster:

  • What country are you connecting from?
  • Are you attempting to connect to NA or EU game services?
  • What is the error you are experiencing?
  • What does your trace route look like?
    • For EU: 206.127.158.1
    • For US: 64.25.39.1

Thanks for your assistance!

I am located in NA. I am trying to access the NA service, Soha server. My trace route is 192.168.2.1                   After I put in my security pin it fails to connect to server. I receive an error message (207) and it states maintenance is underway. I have already tried the process of a manual reboot for both of my PC and Router. This did not fix the present issue.

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Afshin

Afshin

Posted
Posted

my traceroute:

-------------------------------------------------------------------------------------------------------------------------------

traceroute updater.nclauncher.ncsoft.com
traceroute to updater.nclauncher.ncsoft.com (64.25.35.23), 30 hops max, 60 byte                                                                                         packets
 1  * * *
 2  xe-3-1-0.dr-slave.r2.cgn3.he-core.de (176.28.4.98)  0.513 ms  0.509 ms  0.497 ms
 3  xe-11-3-0.cr-nashira.cgn4.he-core.de (176.28.4.101)  0.263 ms  0.257 ms  0.244 ms
 4  koln-b1-link.telia.net (62.115.33.241)  0.644 ms  0.639 ms  0.626 ms
 5  hbg-bb4-link.telia.net (80.91.247.248)  6.838 ms hbg-bb1-link.telia.net (213.155.134.82)  6.717 ms hbg-bb4-link.telia.net (80.91.247.248)  6.814 ms
 6  ash-bb3-link.telia.net (213.155.131.245)  98.755 ms ash-bb4-link.telia.net (62.115.141.112)  94.046 ms  94.009 ms
 7  dls-b21-link.telia.net (213.155.130.207)  128.704 ms dls-b21-link.telia.net (213.155.137.51)  136.717 ms dls-b21-link.telia.net (62.115.137.47)  129.045 ms
 8  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa (62.115.10.106)  133.494 ms  128.938 ms  133.454 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

 

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SanSiim

SanSiim

Posted
Posted

Here's the tracert

Tracing route to updater.nclauncher.gtm.ncsoft.com [64.25.35.23]
over a maximum of 30 hops:

  1    22 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    36 ms    36 ms    40 ms  3-232-190-90.dyn.estpak.ee [90.190.232.3]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    26 ms    26 ms    26 ms  kjj-bb3-ae-3-0.ee.estpak.ee [194.126.123.2]
  6    41 ms    35 ms    43 ms  tln-b3-link.telia.net [62.115.34.133]
  7    39 ms    36 ms    35 ms  s-bb4-link.telia.net [62.115.134.246]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10   173 ms   173 ms   172 ms  dls-b21-link.telia.net [62.115.137.51]
 11   193 ms   174 ms   173 ms  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.i
n-addr.arpa [62.115.10.106]
 12   204 ms   254 ms   172 ms  64.25.35-23.ncsoft.com [64.25.35.23]

 

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SaintFlow

SaintFlow

Posted
Posted
Just now, SwallowTailButterfly said:

my traceroute was going well

 

1 minute ago, SwallowTailButterfly said:

same without timeouts

 

dude for the love of mushin, please stop spamming this thread without any contribution for a solution. your posts just clutter up this thread. thanks mate!

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Greviouz

Greviouz

Posted
Posted

on the launcher trace it seems like there is some problem when when it reaches some telia stuff as the ping jumps up by almost 150 ms

  1     1 ms     1 ms   <1 ms  192.168.1.1 
  2     1 ms     1 ms   <1 ms  78-26-4-3.network.trollfjord.no [78.26.4.3] 
  3     1 ms     1 ms     1 ms  ti0163a400-xe1-0-1.ti.telenor.net [62.92.86.217] 
  4    22 ms    23 ms    22 ms  ti0050c400-ae12-0.ti.telenor.net [146.172.13.221] 
  5    22 ms    22 ms    22 ms  ti0024c400-ae4-0.ti.telenor.net [146.172.98.30] 
  6    22 ms    25 ms    22 ms  ti0005c400-ae7-0.ti.telenor.net [146.172.98.130] 
  7    22 ms    23 ms    22 ms  ti0001c360-ae77-0.ti.telenor.net [146.172.98.197] 
  8    22 ms    23 ms    22 ms  ti0300b400-ae1-0.ti.telenor.net [146.172.105.50] 
  9    23 ms    22 ms    22 ms  62.140.27.9 
 10     *        *        *     Foresp›rsel avbrutt.
 11    30 ms    29 ms    29 ms  ae-2-3609.ear1.Stockholm2.Level3.net [4.69.203.50] 
 12    39 ms    33 ms    32 ms  Telia-level3-100G.Stockholm.Level3.net [4.68.110.226] 
 13    33 ms    33 ms    33 ms  s-bb3-link.telia.net [62.115.141.200] 
 14     *        *        *     Foresp›rsel avbrutt.
 15   118 ms   118 ms   118 ms  nyk-bb1-link.telia.net [80.91.247.117] 
 16   168 ms   168 ms   169 ms  dls-b21-link.telia.net [213.155.133.177] 
 17   163 ms   164 ms   164 ms  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106] 
 18   167 ms   167 ms   167 ms  64.25.35-23.ncsoft.com [64.25.35.23] 

S›king fullf›rt.

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DOracle

DOracle

Posted
Posted

I'm trying to log-in from Malta to the EU servers (error 42). Here's my trace route to the update server:

 

Tracing route to updater.nclauncher.gtm.ncsoft.com [64.25.35.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms    15 ms     7 ms  10.37.32.1
  3    11 ms    14 ms     7 ms  vl03-north01.csr01.melita.com [212.56.130.1]
  4     8 ms    15 ms    14 ms  212.56.129.241
  5    40 ms    47 ms    50 ms  212.73.241.201
  6    37 ms    39 ms    35 ms  Telia-level3-10G.Milan1.Level3.net [4.68.63.2]
  7    58 ms    53 ms    53 ms  prs-bb3-link.telia.net [62.115.115.26]
  8   153 ms   153 ms   228 ms  nyk-bb1-link.telia.net [80.91.253.122]
  9     *        *        *     Request timed out.
 10   199 ms   198 ms   203 ms  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

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iQuickBounce

iQuickBounce

Posted
Posted

Europe here 

 

Haveing the E01005 Error

 

C:\Users\Djezz>tracert 206.127.158.1

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.1.1]
  2     3 ms     3 ms     3 ms  1-0-201-31.ftth.glasoperator.nl [31.201.0.1]
  3     4 ms     4 ms     4 ms  10.10.80.6
  4     4 ms     3 ms    13 ms  78.152.42.12
  5     4 ms     5 ms     5 ms  adm-b2-link.telia.net [80.239.161.45]
  6     5 ms    10 ms     4 ms  adm-bb4-link.telia.net [213.155.137.176]
  7    17 ms    22 ms    28 ms  hbg-bb4-link.telia.net [213.155.136.153]
  8    68 ms    15 ms    15 ms  ffm-bb2-link.telia.net [62.115.115.65]
  9    16 ms    14 ms    14 ms  ffm-b1-link.telia.net [62.115.141.239]
 10    16 ms    14 ms    14 ms  ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
 11    14 ms    14 ms    14 ms  206-127-157-86.ncsoft.com [206.127.157.86]
 12    17 ms    19 ms    16 ms  206-127-158-1.ncsoft.com [206.127.158.1]

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belovrit

belovrit

Posted
Posted

Living in New York. Resetting modem a couple times already still got the E01005 Could not connect to the update error. 

 

C:\Users\promi_000>tracert updater.nclauncher.ncsoft.com

通过最多 30 个跃点跟踪
到 updater.nclauncher.gtm.ncsoft.com [64.25.35.23] 的路由:

  1     2 ms     4 ms     4 ms  192.168.0.1
  2    34 ms     *       17 ms  cpe-104-162-48-1.nyc.res.rr.com [104.162.48.1]
  3    23 ms    13 ms    24 ms  tge-0-10-0-8.nyctny5001h.nyc.rr.com [68.173.221.
33]
  4    29 ms    14 ms    24 ms  agg107.nyclnyrg01r.nyc.rr.com [68.173.198.160]
  5    19 ms    25 ms    19 ms  bu-ether29.nwrknjmd67w-bcr00.tbone.rr.com [107.1
4.19.24]
  6    27 ms    26 ms    28 ms  66.109.3.231
  7    25 ms    19 ms    21 ms  0.ae4.pr0.nyc20.tbone.rr.com [66.109.1.35]
  8    17 ms    39 ms    33 ms  nyk-b5-link.telia.net [62.115.34.145]
  9    16 ms    25 ms    19 ms  nyk-bb1-link.telia.net [80.91.254.9]
 10    70 ms    68 ms    69 ms  dls-b21-link.telia.net [213.155.133.177]
 11    70 ms    73 ms    63 ms  ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.i
n-addr.arpa [62.115.10.106]
 12    63 ms    63 ms    64 ms  64.25.35-23.ncsoft.com [64.25.35.23]

跟踪完成。

C:\Users\promi_000>

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