Xoveria Posted February 5, 2016 Share Posted February 5, 2016 bought my first ncoin, and it has taken the money yet hasn't delivered the coins how long does it take to deliver? Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted February 5, 2016 NCSOFT Share Posted February 5, 2016 Greetings Xoveria, For first NCoin purchases, there is a 12 hour hold limit to help with preventing fraudulent charges. If you do not receive your NCoin after the allotted time has passed, submit a ticket to support and they'll be able to look into the issue for you. Link to comment Share on other sites More sharing options...
Ambition Posted February 5, 2016 Share Posted February 5, 2016 1 minute ago, Rukkirii said: Greetings Xoveria, For first NCoin purchases, there is a 12 hour hold limit to help with preventing fraudulent charges. If you do not receive your NCoin after the allotted time has passed, submit a ticket to support and they'll be able to look into the issue for you. I bought the founders pack, does that mean when i purchase NCoin now, i get it instantly? or doesnt that count.. also if i purchase NCoin now, i can use it on my alt character when Warlock is realeased right ,it is account bound? thanks Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted February 5, 2016 NCSOFT Share Posted February 5, 2016 4 minutes ago, Ambition said: I bought the founders pack, does that mean when i purchase NCoin now, i get it instantly? or doesnt that count.. also if i purchase NCoin now, i can use it on my alt character when Warlock is realeased right ,it is account bound? thanks The purchase of a Founder's Pack counts as a NCoin purchase, so you shouldn't expect a holding period when you purchase NCoin next. For your second question, NCoin is account bound, so as long as you create your Warlock on the same account that you purchased NCoin from, you'll be able to use it on that new character. Hope this helps. ^_^ Link to comment Share on other sites More sharing options...
Ambition Posted February 5, 2016 Share Posted February 5, 2016 15 minutes ago, Rukkirii said: The purchase of a Founder's Pack counts as a NCoin purchase, so you shouldn't expect a holding period when you purchase NCoin next. For your second question, NCoin is account bound, so as long as you create your Warlock on the same account that you purchased NCoin from, you'll be able to use it on that new character. Hope this helps. ^_^ awesome thanks for the quick reply, enjoy your weekend. Link to comment Share on other sites More sharing options...
Hakunei Posted February 5, 2016 Share Posted February 5, 2016 Hi my ncoin to come long time, but i fear and again buy it. I didn't want to take two times. How can i cancel that? Link to comment Share on other sites More sharing options...
NCSOFT Liinxy Posted February 5, 2016 NCSOFT Share Posted February 5, 2016 18 minutes ago, Hakunei said: Hi my ncoin to come long time, but i fear and again buy it. I didn't want to take two times. How can i cancel that? If it's been over 12 hours since your NCoin purchase, submit a ticket to customer support for information regarding the purchase or regarding refunds: https://support.bladeandsoul.com/hc/en-us Link to comment Share on other sites More sharing options...
Hakunei Posted February 5, 2016 Share Posted February 5, 2016 Not yet i was buy it in 30m right now. I will ticket right now for it, thank you :) Link to comment Share on other sites More sharing options...
Lalapyu Posted February 5, 2016 Share Posted February 5, 2016 That is strange, I got them immediately and it was my first purchase.. Link to comment Share on other sites More sharing options...
ItsHectic Posted February 7, 2016 Share Posted February 7, 2016 I have always got them instantly. Link to comment Share on other sites More sharing options...
Nickilli Posted February 7, 2016 Share Posted February 7, 2016 On 2/5/2016 at 1:52 PM, Rukkirii said: Greetings Xoveria, For first NCoin purchases, there is a 12 hour hold limit to help with preventing fraudulent charges. If you do not receive your NCoin after the allotted time has passed, submit a ticket to support and they'll be able to look into the issue for you. No hold on my first purchase..... You guys make this stuff up as you go right. Link to comment Share on other sites More sharing options...
Gamerchick Posted February 7, 2016 Share Posted February 7, 2016 I am not sure if they apply this to the Amazon Ncoin codes but maybe next time just buy the Ncoin through Amazon instead of using your card or PayPal?? Link to comment Share on other sites More sharing options...
Dunc Posted February 8, 2016 Share Posted February 8, 2016 Is there a way to cancel a purchase with a card? I would rather cancel my purchase with my debit card and just buy a code off amazon if it means not having to wait 12 hours to get my purchase..... Link to comment Share on other sites More sharing options...
Belly Da Melly Posted February 8, 2016 Share Posted February 8, 2016 When i bought my first ncoin everything happened instantly. I guess im living the dream? Link to comment Share on other sites More sharing options...
Majiko Posted February 12, 2016 Share Posted February 12, 2016 On 2/5/2016 at 1:59 PM, Rukkirii said: The purchase of a Founder's Pack counts as a NCoin purchase, so you shouldn't expect a holding period when you purchase NCoin next. For your second question, NCoin is account bound, so as long as you create your Warlock on the same account that you purchased NCoin from, you'll be able to use it on that new character. Hope this helps. ^_^ I have a first purchase already on my account, yet I've waited 5 hours for my second purchase and the ncoin still hasn't arrived ;( Link to comment Share on other sites More sharing options...
Dray0s Posted February 24, 2016 Share Posted February 24, 2016 this guy says, first time payment is the only hold, yet I'm on my second purchase and being held up... been 6hours now,, Link to comment Share on other sites More sharing options...
Vaako1337 Posted July 19, 2017 Share Posted July 19, 2017 Over a year later. I am encountering this on my 2nd purchase. Yet, on Wildstar, I never had to wait. Link to comment Share on other sites More sharing options...
ll KawaiiNekoYui ll Posted July 29, 2017 Share Posted July 29, 2017 So i bought NCoin from the ncsoft website but its taking forever for the money to go through-- this is my first purchase what do i do? Link to comment Share on other sites More sharing options...
Ethria Posted December 16, 2017 Share Posted December 16, 2017 I have this account for several years now, I have bought ncoins many times before. I returned back to bns few days ago, bought premium which I got instantly and last night I bought ncoins which took like 4h to receive them.. Today I try to buy again its been like half an hour or more and still didn't receive them... If you don't want our money just say it.. Link to comment Share on other sites More sharing options...
Tsunade Posted December 16, 2017 Share Posted December 16, 2017 They had this issue for a long time now. The wait can go up to 12 hours for each purchase. I suggest you buy Ncoins off amazon, it's instant. 39 minutes ago, Ethria said: I have this account for several years now, I have bought ncoins many times before. I returned back to bns few days ago, bought premium which I got instantly and last night I bought ncoins which took like 4h to receive them.. Today I try to buy again its been like half an hour or more and still didn't receive them... If you don't want our money just say it.. Link to comment Share on other sites More sharing options...
Kolvicht Posted February 19, 2018 Share Posted February 19, 2018 Litterally just purchased it and its putting a hold on it. I hate that crap, biggest pet peeve ever Link to comment Share on other sites More sharing options...
MaddMaxx1240 Posted May 18, 2018 Share Posted May 18, 2018 don't worry, in 2018 they still have the same garbage system. 12 hour processing is a joke. I wont be purchasing again after this one goes through. in 12 years. Link to comment Share on other sites More sharing options...
IAmWho Posted May 18, 2018 Share Posted May 18, 2018 34 minutes ago, MaddMaxx1240 said: don't worry, in 2018 they still have the same garbage system. 12 hour processing is a joke. I wont be purchasing again after this one goes through. in 12 years. But i get mine in a few seconds..... first time purchase takes the longest, then the following purchases complete almost instantly Link to comment Share on other sites More sharing options...
Dapperino Posted July 24, 2018 Share Posted July 24, 2018 On 2/5/2016 at 12:52 PM, Liinxy said: Greetings Xoveria, For first NCoin purchases, there is a 12 hour hold limit to help with preventing fraudulent charges. If you do not receive your NCoin after the allotted time has passed, submit a ticket to support and they'll be able to look into the issue for you. there was like a code i have to apply , do i have to type that it in? if so, then im screwed because there was like a pop up then i click *X* :/ Link to comment Share on other sites More sharing options...
NCSOFT PhoenixMitra Posted July 24, 2018 NCSOFT Share Posted July 24, 2018 Greetings Dapperino, As mentioned, you can always get in touch with our Support team, who can take a look at your account and see what is going on. Either use the Support tab above or go to https://support.bladeandsoul.com/hc/en-us. Link to comment Share on other sites More sharing options...
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