butchsgirl Posted February 5, 2016 Share Posted February 5, 2016 we have a new modem, and my husband has yet to get the verification email so he can play the game again. this is a great game, but without the customer service, what is the use? Link to comment Share on other sites More sharing options...
EmeraldPhoe Posted February 5, 2016 Share Posted February 5, 2016 So that is to little information to help with? Like modem has nothing to do with receiving an email at most that would be internet and if he is not getting internet then of course he can't play Link to comment Share on other sites More sharing options...
DreUd Posted February 5, 2016 Share Posted February 5, 2016 Set up a google auth on your account. Use that. Link to comment Share on other sites More sharing options...
Cleo Posted February 5, 2016 Share Posted February 5, 2016 1 hour ago, EmeraldPhoe said: So that is to little information to help with? Like modem has nothing to do with receiving an email at most that would be internet and if he is not getting internet then of course he can't play i think she means that they got a new modem . so the IP changed . ( when that happens the game will send you a verification email ) but he didnt get the email . personally being from a country with dynamic IP . i keep getting asked for verification all the time .. and the email always arrives in no time Link to comment Share on other sites More sharing options...
butchsgirl Posted February 6, 2016 Author Share Posted February 6, 2016 Thank you for clarifying my problem Cleo. This is indeed my problem. I just don't understand why he has not received his verification email. We are still trying. This is crazy. Link to comment Share on other sites More sharing options...
butchsgirl Posted February 6, 2016 Author Share Posted February 6, 2016 On 2/5/2016 at 8:10 PM, DreUd said: Set up a google auth on your account. Use that. He would do this but he isn't even able to get on the website to do that. Link to comment Share on other sites More sharing options...
Nocturnalis Posted February 6, 2016 Share Posted February 6, 2016 This happens alot and would suggest 2 options for this, it has nothing to do with your router for not getting any email to reconfirm your IP address. Rather, sometimes it just takes a long time to get these verifications from MMO's and is not the first time this has happened. I recommend waiting it out or resending the email authentication/verification. (also try checking the spam tab incase the email verification was sent there) and second, if it still does not appear contact support. Link to comment Share on other sites More sharing options...
TengokuKishi Posted February 6, 2016 Share Posted February 6, 2016 he should have an option to resend the email. Link to comment Share on other sites More sharing options...
Agranite Posted February 6, 2016 Share Posted February 6, 2016 3 minutes ago, TengokuKishi said: he should have an option to resend the email. There is an option for it. I had it when I switch over to my smartphone to log on just a few minutes ago. Try logging in from the website to get the verification message to resent the email. Link to comment Share on other sites More sharing options...
butchsgirl Posted February 6, 2016 Author Share Posted February 6, 2016 He has tried the website and the game. This is day four and still no code. I did a search in his email and found the first email when he joined and then this last newsletter. But no verification email. He sent a ticket and still no response. -.- Link to comment Share on other sites More sharing options...
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