Problem laucher

[DarkSkyVzl]

hi i am new to the game
and e downloaded the full game when I play the game to open a window for loading a dragon and there it stays
 and left him for hours on that image to see if he started the game but
I wonder if you can help alguen em I really want to try the game

[Phesix]

there must be an error mesage. google it with the "blade and soul" word key. there are lots of topics already with all the problems

[DarkSkyVzl]

 

I do not leave me any error message leave it open for 6 hours and still image  

1. I do not know if Windows 10 will issue