Error when patching

[CtrlAltDelirious]

When patching i get to 89% and get this error:

 

and this is the report i tried to send but failed:

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 255
Number Of Processor : 8
Processor Type : 8664
Processor Level : 6
Processor Revision : 15363
Processor Speed : 4000 MHz

<< Memory >>
52% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1951 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : 
Total Byte : 232.10 GB
Used Byte : 210.44 GB
Available Byte : 21.66 GB

Drive Name : D:\
Volume Name : The Stash
Total Byte : 931.51 GB
Used Byte : 369.03 GB
Available Byte : 562.48 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 64.53.112.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 24.50.112.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 72.33.112.0

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 104.34.112.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 208.73.112.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 160.74.112.0

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_17.dat.zip
Hash Value    : e54bf639e87c1387a4c676dba661ba7485ce6386
File Name    : FileInfoMap_BnS_17.dat
Hash Value    : 153b5ce137d04fb0faddb026cd73a9833ca34389

<< Error Message >>
[Update error] Cannot use file.
Please check whether the file is being used by another program or an anti-virus program is denying access, then restart the launcher.
If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02017
DP_PEFP_CF_O5_16_17
bin\Client.exe