Lost Items bought from shop!

[KAMIICHIBAN]

So...the other day I got an axe for my destroyer from shop...didn't want to lose that skin and wanted to send it to my other char (another destroyer) after I did Revert Appearance...well I lost it...thought since it was an Item from shop we wouldn't lose the skins... guess I was wrong and now there's nothing I can do. So could you please create some way to save our shop skins? cause lets imagine you guys submit a new axe skin in shop and I want it...but I don't wanna lose my other axe skin to use it some day later...there should be a way to save all our weapon skins to use someday later. (At least for Premium players)

[Metalaggression]

Yeah, the same thing happened to me with the $125 pack weapon skin, if you submit a ticket explaining to them what happened they will most likely give it back, although they did state that it's a one time thing, so be careful after you get it back.

[Laosduude]

Cant do much about it, my friend has the same issue, his ticket reply from ncsoft was a big *cricket* you and an excuse saying "Oh since there is no information about losing the weapon skin, we'll be sure to warn new players"