I didn't get what i payed for

[Fadyy]

18 hours ago i buyed NC point and i got this Msg
 

Your order has been submitted and is currently being processed. You will receive another email with the details of your order within 12 hours.

Lovely right?

 

cmon NC realy 

[iAphrodite]

try to contact their costumer support asap, explain your issue and they might solve your issue fast.

[Fadyy]

i did 4 hours ago they didn't reply i guess all what i can do is wait