Ahmed5000 Posted January 29, 2016 Share Posted January 29, 2016 my account banned for using WTfast 1 time after making it and i hope they get it back i dont know where the customer support :S my account Name is (KilleroS) i hope they hear me while i try to find the customer support Link to comment Share on other sites More sharing options...
Infamousxiii Posted January 29, 2016 Share Posted January 29, 2016 try the twitter page or googling bns support. chances are you are out of luck. Haven't heard of anyone getting their account back after a ban. WTFast is a vpn program? not sure why that would be bannable. Link to comment Share on other sites More sharing options...
NCSOFT Hime Posted January 29, 2016 NCSOFT Share Posted January 29, 2016 Hi there, go ahead and submit a ticket here: https://support.bladeandsoul.com/hc/en-us/requests/new If you can't submit a ticket, you can use our email support@bladeandsoul.com. Our team will be able to look into your issue. Link to comment Share on other sites More sharing options...
zxappyy Posted January 30, 2016 Share Posted January 30, 2016 On 1/29/2016 at 8:31 AM, Hime said: Hi there, go ahead and submit a ticket here: https://support.bladeandsoul.com/hc/en-us/requests/new If you can't submit a ticket, you can use our email support@bladeandsoul.com. Our team will be able to look into your issue. HI HIME! My account was banned again after they unbanned me lately around 9 am in the morning then again, around 5:00 PM same time yesterday. Im banned again. I already sent a ticket! Thanks for further updates. :) Link to comment Share on other sites More sharing options...
dispatcher505 Posted January 30, 2016 Share Posted January 30, 2016 6 minutes ago, zxappyy said: HI HIME! My account was banned again after they unbanned me lately around 9 am in the morning then again, around 5:00 PM same time yesterday. Im banned again. I already sent a ticket! Thanks for further updates. :) Um..........I dont know, maybe stop doing whatever it is youre doing to get banned TWICE in one day? If WTFast is causing you to get banned stop using it? Insanity: doing the same thing over and over again and expecting different results. Link to comment Share on other sites More sharing options...
Allfang Posted January 30, 2016 Share Posted January 30, 2016 16 minutes ago, dispatcher505 said: Um..........I dont know, maybe stop doing whatever it is youre doing to get banned TWICE in one day? If WTFast is causing you to get banned stop using it? Insanity: doing the same thing over and over again and expecting different results. wtfast is a vpn program, he is probably using it to connect to the server from country that is IP-blocked. Link to comment Share on other sites More sharing options...
zxappyy Posted January 30, 2016 Share Posted January 30, 2016 4 minutes ago, Allfang said: wtfast is a vpn program, he is probably using it to connect to the server from country that is IP-blocked. I'm not using any program and they already reviewed my account. Link to comment Share on other sites More sharing options...
zxappyy Posted January 30, 2016 Share Posted January 30, 2016 You can check my thread here of what happened to my Account. I sent them ticket and they said that they already reviewed my account and completely remove the restriction. their answer was here: http://imgur.com/Ok70A6c I'm sorry i don't know how to upload images here. Link to comment Share on other sites More sharing options...
Shiro Posted January 30, 2016 Share Posted January 30, 2016 47 minutes ago, dispatcher505 said: Um..........I dont know, maybe stop doing whatever it is youre doing to get banned TWICE in one day? If WTFast is causing you to get banned stop using it? Insanity: doing the same thing over and over again and expecting different results. The problem is, we don't know what causes their auto-ban system to trigger and ban us. So we don't know what to avoid. 3 days ago I got banned, I thought it was WTFast, but yesterday I got banned again without using it, and now I am unbanned. I didn't even have to argue with the support they admitted it was a mistake from the start, the problem is it took them over 18h to answer each time. I am losing playtime and premium days and it's not fair. Their auto-ban system has its flaws and when a human checks your case they see it is a mistake. I hope people stop with "everyone who gets banned is a cheater" bullcrap now... And Hime please help me, I don't want to get banned again, can you tell me what I need to avoid to not be confused with a bot? Or improve the system and make a small exception for my account since I'm not a bot? D: Link to comment Share on other sites More sharing options...
Nischana Posted January 30, 2016 Share Posted January 30, 2016 I rly hope they would fix this issue with WTFast, and other false banns Its impossible to play for me without it, because without it i have laggs that last over 10 sec thanks to the bad rooting of my ISP. Link to comment Share on other sites More sharing options...
papamkz Posted January 30, 2016 Share Posted January 30, 2016 me to got banned using reducelag.. bad weekend Link to comment Share on other sites More sharing options...
papamkz Posted January 30, 2016 Share Posted January 30, 2016 costume support is so lame, not fast respons.. just auto reply Link to comment Share on other sites More sharing options...
foxytails Posted January 30, 2016 Share Posted January 30, 2016 I just got over 60 hours waiting now. maybe its the weekend and they don't work on weekends gg Link to comment Share on other sites More sharing options...
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