Ryuukan Posted January 28, 2016 Share Posted January 28, 2016 All of my characters are gone, my extra character slot, everything i bought in the store, all my N coins, all gone..... is anybody else having this issue? Link to comment Share on other sites More sharing options...
Veraya Posted January 28, 2016 Share Posted January 28, 2016 Link to comment Share on other sites More sharing options...
Yaviey Posted January 28, 2016 Share Posted January 28, 2016 Hi Ryuukan, can you please double check that your launcher is in the correct region (North America or Europe)? Sometimes if you accidentally switch over your characters, etc. won't show up. Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 I tried both NA and EU, i play on NA and there was nothing but 2 empty character slots, everything was gone. Link to comment Share on other sites More sharing options...
Veraya Posted January 28, 2016 Share Posted January 28, 2016 Hi @Yaviey, i'm having the same Problem as Ryuukan. I already double checked if my launcher is set to the correct region (EU in my case). Link to comment Share on other sites More sharing options...
Yaviey Posted January 28, 2016 Share Posted January 28, 2016 Okay thanks you two. Please put in a Support Ticket immediately so we can try to get this resolved. I've also pinged people on our end to see if we can get some help on this. Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 Thank you very much for the fast response Yaviey, its much appreciated! Link to comment Share on other sites More sharing options...
Yaviey Posted January 28, 2016 Share Posted January 28, 2016 Also, when you put in the Support Ticket, please make sure to give the team your character names, regions, and servers. Thanks! Link to comment Share on other sites More sharing options...
Yaviey Posted January 28, 2016 Share Posted January 28, 2016 Oh and lastly, once you have your ticket number can you please PM me the # so I can follow up on our side? Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 my ticket number is Request #3709152 Thank you very much for the help! Link to comment Share on other sites More sharing options...
Veraya Posted January 28, 2016 Share Posted January 28, 2016 Done. Thank you for your help :) And good luck getting your stuff back @Ryuukan! Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 Thanks Veraya, Good luck as well! Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 @Yaviey I made a ticket yesterday and still no response..... i realize the teams busy but its getting a bit ridiculous, i want confirmation my stuff will be restored. Link to comment Share on other sites More sharing options...
Scrutinizer Posted January 28, 2016 Share Posted January 28, 2016 5 hours ago, Ryuukan said: @Yaviey I made a ticket yesterday and still no response..... i realize the teams busy but its getting a bit ridiculous, i want confirmation my stuff will be restored. I wish you luck. Link to comment Share on other sites More sharing options...
Ryuukan Posted January 28, 2016 Author Share Posted January 28, 2016 @scrutinizer Thanks! Link to comment Share on other sites More sharing options...
2legitx2quit Posted August 22, 2018 Share Posted August 22, 2018 I also just reinstalled the game after some time, and all my characters are missing as well. Link to comment Share on other sites More sharing options...
NCSOFT Onirique Posted August 23, 2018 NCSOFT Share Posted August 23, 2018 Greetings! Please make sure you have the correct region selected, it sometimes resets when reinstalling. If this is not the issue, please get in touch with our Support Team. Thank you! Link to comment Share on other sites More sharing options...
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