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[SOLUTION] Failure to write file while updating


Sylvaen

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When attempting to update, NCSoft Launcher fails with the following output. The report cannot even be sent, as sending it fails, too.

I must say I am extremely disappointed, though not surprised.

 

Quote


<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 15
Number Of Processor : 4
Processor Type : 8664
Processor Level : 6
Processor Revision : 14857
Processor Speed : 2494 MHz

<< Memory >>
67% of memory in use.
Total Physical Memory : 4095 MB
Avail Physical Memory : 2652 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1961 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : Windows
Total Byte : 108.13 GB
Used Byte : 89.11 GB
Available Byte : 19.02 GB

Drive Name : D:\
Volume Name : Software
Total Byte : 300.00 GB
Used Byte : 196.15 GB
Available Byte : 103.85 GB

Drive Name : E:\
Volume Name : Data
Total Byte : 387.96 GB
Used Byte : 34.60 GB
Available Byte : 353.36 GB


<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23
(2)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23
(3)
Name : updater.nclauncher.ncsoft.com
Address : 64.25.35.23


Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 128.253.44.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 32.12.45.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 240.68.45.0


<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_14.dat.zip
Hash Value    : bc44d977b9c33f14f4baa91b79f8cfb08e9b21a8
File Name    : FileInfoMap_BnS_14.dat
Hash Value    : 51a7aa985e3c731309125a4ccde9fbb1701b84e2

<< Error Message >>
[Update error] File cannot be accessed.
The update may be in use by another program.
Restart your computer and try again. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02024
DP_PEFP_CF_PEFP_CF_PEFP_CF_O32_12_13
contents\bns\CookedPC\Engine.u
 

 

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Alright, after several tries, I have figured out the issue. If the same as above is happening to anyone, this might help.

Apparently, the game process hangs when you're exiting. Not sure why, that's a question on the dev team. Possibly an unterminated thread. Either way, the file (see report above) cannot be written because it indeed is marked as locked, by the unterminated game client. What needs to be done to fix it immediately is, open your Task Manager (Ctrl+Shift+Esc), then in list of programs press "B" to quickly find programs starting with B, and locate "Blade And Soul". Kill the process, then run the Updater again.

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