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BnS crash and crashes after you logged FIX if you use chroma keyboard


pomsler

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My friend got in contact with Ncsoft support and they fixed his problem and i hope it will work for you guys too :)

 

Quote

We have been able to identify the issue that is causing the game client to crash upon attempting to log in. If you are using a Chroma Keyboard, running Razer Synapse, or Razer Chroma SDK Core Components software, you will need to modify the ClientConfiguration.xml file.


• To do this, first navigate to “MyDocuments\BnS\NCWEST”
• Once in the NCWEST folder you should see the ClientConfiguration
• Right click the ClientConfiguration file and select Edit
• After selecting Edit you need to locate the following line <option name='use-chroma-keyboard' value='y'/>
• Change the value from Y to N and then Save and Close.


You should now be able to fully log into the game client.

Please keep in mind, if you are receiving error 4049 as well, you will need to restart your PC after making these changes before you will be able to login.

 

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Thanks a lot .. I shutted down razer synapse and other razer's services it worked for me the first weeks but after the new patches same problem occured and shutting down thoses services wouldn't help anymore, i even tried to uninstall razer synapse + uninstall/install again BnS but didn't help at all.

 

I did what you quoted in the post and everything works fine now, i don't know why the support just send this ''potential'' fix to people writing them tickets instead of posting it on the forums. Can a moderator pin this ? I'm pretty sure i'm far away from being the only one and this is a real fix.

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Your welcome man :) my friend also started to have the problem after the newest update and we went trought all the forum post and did everything and nothing worked so after we got a message back from ncsoft i decided to go trought all the post with problems like this and posting this issue cause lot of people is having it :)

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This only fixes the login issue, does not fix the crash issue that happens 5 mins into the game. the only way to fix this is to un-install razer synapse and the razer sdk rendering your lovely keyboard , mouse and headset to the basic.

 

Totally rubbish and not acceptable  Nsoft !! - I made you aware of this issue in the Beta now go fix!

 

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