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What would it take for NCSOFT support to actually help?


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I sent 2 tickets 2 days ago (about not receiving an item I bought from the Hongmoon store) due to one being accidentally double sent. However it says the other one had been solved when I received no reply whatsoever. Meanwhile my current ticket has been sitting there for 2 days. How long would I have to wait for something I payed money for to actually get to me?

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