Start up failing

[TozakiHashizawa]

I couldn't even send the report.

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 15
Number Of Processor : 4
Processor Type : 8664
Processor Level : 21
Processor Revision : 4097
Processor Speed : 3592 MHz

<< Memory >>
56% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1956 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : 
Total Byte : 111.25 GB
Used Byte : 60.98 GB
Available Byte : 50.27 GB

Drive Name : D:\
Volume Name : System Reserved
Total Byte : 0.10 GB
Used Byte : 0.08 GB
Available Byte : 0.02 GB

Drive Name : E:\
Volume Name : 
Total Byte : 465.66 GB
Used Byte : 420.73 GB
Available Byte : 44.93 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 112.36.85.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 208.247.84.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 184.1.85.0

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 192.57.85.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 128.58.85.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 80.59.85.0

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_12.dat.zip
Hash Value    : 02283f28dd70c9ae2e1a6fd453661c94d4c68295
File Name    : FileInfoMap_BnS_12.dat
Hash Value    : 91f0079eb1099b5dbf395250b89d633951d158ca

<< Error Message >>
[Update error] File cannot be accessed.
The update may be in use by another program.
Restart your computer and try again. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02024
CFIM_HF_O32_12
contents\Local\NCWEST\data\config.dat
 

[Yaviey]

Hi TozakiHashizawa, can you please put in a Support Ticket for this issue? We don't have a way to check out what happened on the forums. Thanks!