How long does it take NCSOFT to reply to a support ticket?

[Rlaxoxo]

I've bought a Extra char slot but didn't get it ...

I've made 2 different tickets and it's been more then a day now and still haven't got a reply

[Gluxdator]

Thanks for posting on the player to player support forum.

 

It depends on the topic the support is created for. I’m sure they will get to you. There is most likely a huge line (queue) of support tickets. Have to wait.

 

[Wylphen]

I think they only have one support team for the US & EU as I usually get a reply at about 2 am my time. So you're looking at 24 hrs maybe.

[DeadlyRose]

Yeah this waiting is killing me. 1 day and nothing has happened NCOIN must be gone in the bit universe, and my 20 euros is wherever. I hope I get my ncoin after that annoying error page.

[xRayZen]

Did you click the add-character slot on your character page?

[Nutrient]

A day to a few days for me in response time. I sent in 3 tickets on different issues (premium purchase, a destroyed item restored, and forum username).

 

My tickets:

- Sent Thursday at 21:02, received a response from a GM Yesterday at 18:33

- Sent Thursday at 17:45, received a response from a GM Saturday at 20:38

- Sent Saturday at 00:21, received a response from a GM Sunday at 02:19

 

[Rlaxoxo]

Gotta love when your money just vanishes 

[ShiroNoGame]

Sometimes they answer pretty quick but they're the same copy/paste answers.

and sometimes they take days to answer a single ticket :l 

[Dukanu]

if it takes 2-3 days to get an answer then i am not playing anymore...