kevincouto93 Posted January 25, 2016 Share Posted January 25, 2016 any errors occurring related to the blade soul cliente will be reported to ncsoft error reporting server the erro report will include information about the status of blade soul and the hardware structure as well as the dll list loaded on the memory, and other data related to the client error please check the box if you agree to this every time finishes installing before finalizing with the manager it appears information where I look for this error PLISS HELP ME BNS! Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 up pliss reply! Link to comment Share on other sites More sharing options...
RodrigoSSAC Posted January 25, 2016 Share Posted January 25, 2016 what Server are you on? Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 jiwan =( Link to comment Share on other sites More sharing options...
RodrigoSSAC Posted January 25, 2016 Share Posted January 25, 2016 but its is NA or EU? Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 NA Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 2 * ERROR IN GAME BNSCASHREPORT an error has accurred in your blade soul client an error report has been made regarding the status of the installed blade and soul client , your hardware configuration, the ddl list loaded to the momory and data relevant to other client errors do you want to send this report to ncsoft Link to comment Share on other sites More sharing options...
RodrigoSSAC Posted January 25, 2016 Share Posted January 25, 2016 you tried to open the game via EX in her founder?! Link to comment Share on other sites More sharing options...
RodrigoSSAC Posted January 25, 2016 Share Posted January 25, 2016 that happened to me today same error i try to open it with EX in Founder and no luck to just crash them i just reset PC and try again all good but if not work to you probaly you need to re-download it and install again! Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 I do not know what to do, already installed again and always at the end of the same error I think I'll stop playing Link to comment Share on other sites More sharing options...
Yaviey Posted January 25, 2016 Share Posted January 25, 2016 Hi kevincouto93, sorry to hear this is happening to you. Please put in a Support Ticket so that our Customer Service team can help troubleshoot what the issue is. Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 ok friend already had my ticket and this number 3618871 Link to comment Share on other sites More sharing options...
Elvenmad Posted January 25, 2016 Share Posted January 25, 2016 41 minutes ago, kevincouto93 said: I do not know what to do, already installed again and always at the end of the same error I think I'll stop playing Did you install while you had any type of anti virus program running?, this is a common problem when installing on-line games especially for the first time, disable your anti virus, or allow NCsoft/Blade and Soul to by pass it, best way is to disable it while you install really, on first installs while an anti virus program is run, it can sometimes refuse to install some files but others it will allow, so although game 'looks' to be fully installed it wont be. When game as fully installed, right click desktop icon > property's > click "run as Administrator" Now try login and enter at least character creation, exit game and turn you anti virus back on and now all should be good Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 My antivirus and windows defender have to disable? Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 23 minutes ago, Elvenmad said: Did you install while you had any type of anti virus program running?, this is a common problem when installing on-line games especially for the first time, disable your anti virus, or allow NCsoft/Blade and Soul to by pass it, best way is to disable it while you install really, on first installs while an anti virus program is run, it can sometimes refuse to install some files but others it will allow, so although game 'looks' to be fully installed it wont be. When game as fully installed, right click desktop icon > property's > click "run as Administrator" Now try login and enter at least character creation, exit game and turn you anti virus back on and now all should be good 23 minutes ago, Elvenmad said: My antivirus and windows defender have to disable? It can be that he is interrupting? Link to comment Share on other sites More sharing options...
Elvenmad Posted January 25, 2016 Share Posted January 25, 2016 15 minutes ago, kevincouto93 said: My antivirus and windows defender have to disable? It can be that he is interrupting? Just your anti virus, it is well known while installing some online games they cause issues by not installing all the files. turn it back on after game as fully downloaded Link to comment Share on other sites More sharing options...
kevincouto93 Posted January 25, 2016 Author Share Posted January 25, 2016 21 minutes ago, Elvenmad said: Just your anti virus, it is well known while installing some online games they cause issues by not installing all the files. turn it back on after game as fully downloaded I deleted the game and installed again at the end of the installation appeared the same info I left the windows defender disabled Link to comment Share on other sites More sharing options...
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