Game crashes during first cut scene.

[p4trk]

I've downloaded and installed the game. I created my character and chosen a server (Mushin), and I haven't been able to actually play the game yet. The game crashes at the first cut scene after the queue is finally up to join the server. I found that Razer services were causing issues so I disabled them and I am currently waiting to see if this will help but the queue to connect to the server is crazy. If anyone has any pointers or ideas, please let me know. Thank you sincerely.