Zuidokas Posted January 23, 2016 Share Posted January 23, 2016 So, i bought 2 name change vauchers because i wanted to swap names of my characters. I used 1 name change to free up the name and when i wanted to give the name to new character, it said name is unavailable. So i made a ticket about it and got this reply: Quote Aldrin (Blade and Soul)Jan 23, 02:07Hello,Sorry for the inconvenience that had caused you. Unfortunately, the name you have changed is locked due to the Name Change Voucher. At this time, the lockout is for 1 year. No one will have access to that name, including your account.As of now, the Support Team cannot override this lock. However, we are working to resolve this.Once we come up with a solution, we'll contact you with more information.Thank you for your understanding and patience, in this matter.Regards,AldrinNCSOFT Support Team YOU COULD AT LEAST PUT A WARNING THAT THE NAME WILL BE UNAVAILABLE FOR 1 WHOLE YEAR! I wasted NCoins on 2 name change vauchers and lost my main name in process. Thanks NCsoft.... Link to comment Share on other sites More sharing options...
Ex0dUs Posted January 23, 2016 Share Posted January 23, 2016 Its unfortunate, but calling it shady is a little overboard, they are communicating with you, told you they are working on a solution, and that they will contact you when they have it. What more do you want from them exactly? Link to comment Share on other sites More sharing options...
BabygirlMinx Posted January 23, 2016 Share Posted January 23, 2016 Well, if this policy is written somewhere then it isn't their fault. But if a player only learns this after they have bought the vouchers and used them, well that's not really fair either. Does a warning come up about this anywhere? Link to comment Share on other sites More sharing options...
Zuidokas Posted January 23, 2016 Author Share Posted January 23, 2016 Thats the problem, no warning whatsoever. Wasted 40 bucks for nothing. Link to comment Share on other sites More sharing options...
Wingard13 Posted January 23, 2016 Share Posted January 23, 2016 It is likely just a default. What they should have done is remove name change vouchers before launch if they were unprepared. I don't think it is shady, nor do I think this is the support team's issue to deal with. The support team can only tell you to wait while the devs fix it. Link to comment Share on other sites More sharing options...
KingXcon Posted January 23, 2016 Share Posted January 23, 2016 Professionally speaking, they can refund your Name Change Vouchers or your Ncoins for the Inconvenience..... It is the lack of information. I wish and i hope they can refund your item or ncoins. Thank you for sharing.! I will avoid this same mistake! Link to comment Share on other sites More sharing options...
TaekJinSucks Posted January 23, 2016 Share Posted January 23, 2016 NCSoft shady? No fuking way! Let's segregate all the servers and make a huge waiting line for people to login, just so we can capitalize on users buying premium membership and in 8 months combine all the servers because we can tell everyone we want to make the servers more competitive in covering up that the game is dying. NCSoft shady? Never! Oh wait they did that in lineage and Aion. Link to comment Share on other sites More sharing options...
Ex0dUs Posted January 23, 2016 Share Posted January 23, 2016 You paid for a name change though, you didn't pay for a guarantee you would get the name you then wanted. There is no issue with the name change voucher itself, or the process of it, the issue is that you expected to be able to juggle names a certain way and couldn't. Support are assisting you with that in the best way they can. Link to comment Share on other sites More sharing options...
Daehawk Posted January 23, 2016 Share Posted January 23, 2016 1 year name lock out Link to comment Share on other sites More sharing options...
BabygirlMinx Posted January 23, 2016 Share Posted January 23, 2016 1 minute ago, KingXcon said: Professionally speaking, they can refund your Name Change Vouchers or your Ncoins for the Inconvenience..... It is the lack of information. I wish and i hope they can refund your item or ncoins. Thank you for sharing.! I will avoid this same mistake! Yes, thank you its good to know. If its any consolation, you have sacrificed yourself for the rest of us. You sir, are a martyr. /bows Please test other things out for us and let us know k Link to comment Share on other sites More sharing options...
shikarin Posted January 23, 2016 Share Posted January 23, 2016 Describe the problem, quote the reply, and ask for a refund. Link to comment Share on other sites More sharing options...
Xanom Posted January 23, 2016 Share Posted January 23, 2016 5 minutes ago, BabygirlMinx said: Yes, thank you its good to know. If its any consolation, you have sacrificed yourself for the rest of us. You sir, are a martyr. /bows Please test other things out for us and let us know k Link to comment Share on other sites More sharing options...
Gamerchick Posted January 23, 2016 Share Posted January 23, 2016 Just ask for a refund. It seems they are having issues with a lot of these type things and your not the only one. I guess they are trying to fix or resolve some of these issues. But in the meantime just ask for a refund and go make a different name. It's not shady its just they have admitted they have an issue and are working on it. Link to comment Share on other sites More sharing options...
Zuidokas Posted January 23, 2016 Author Share Posted January 23, 2016 Already asked for a refund. I doubt they will do it tho. Link to comment Share on other sites More sharing options...
SukMyDykAvenger Posted January 23, 2016 Share Posted January 23, 2016 I think NCSoft story of their life is "refund me". Link to comment Share on other sites More sharing options...
omeed Posted January 23, 2016 Share Posted January 23, 2016 Hey there, There's nothing shady going on. The 1-year name hold is (to us) a strange policy. It has been working fine in Korea all this time - but we were surprised to find out about it, as it's a little different than the usual. It's one of those things we didn't find out about until people started doing name changes. :) Work with customer service and they'll get it taken care of or get you a refund. Link to comment Share on other sites More sharing options...
Shadeswilla Posted January 23, 2016 Share Posted January 23, 2016 I don't see anything shady at all lol Link to comment Share on other sites More sharing options...
Seven7 Posted January 23, 2016 Share Posted January 23, 2016 Wow, glad to see this thread, very unusual! Thanks omeed for responding. And my experiences with the customer support for this game at this time have all been very positive, so hopefully OP can get this resolved. Link to comment Share on other sites More sharing options...
BabygirlMinx Posted January 23, 2016 Share Posted January 23, 2016 Thank you omeed. I think NCSoft has been doing a great job identifying all of the problems and trying to resolve them in a timely manner. Then again, Tinfoil hats can be quite fashionable and they do seem to be all the rage on this forum but I don't wear them :) Link to comment Share on other sites More sharing options...
Fuz Posted January 23, 2016 Share Posted January 23, 2016 45 minutes ago, ZilPui said: Thats the problem, no warning whatsoever. Wasted 40 bucks for nothing. Holy shit, 40 bucks? ...wow They should give you a refund. Link to comment Share on other sites More sharing options...
CherryPie Posted January 23, 2016 Share Posted January 23, 2016 My friggin god NcSoft it takes 5 friggin minutes to do this. Get one of your on site whatever language developers for websites or ANYTHING and tell them to log into your databases search the name, change the field corresponding to 1 year to 5 minutes. Problem solved. For this guy. Then tell said developer to change the SQL querry responsible for name change voucher use to change it to 5 minutes instead of 1 year. If this is somewhat too much for said developer look up a goddam SQL 101 tutorial on the internet. What do you mean you have no means to fix this? What the hell? Say it clearly, WE DONT GIVE A DAMN. Link to comment Share on other sites More sharing options...
Donmai Posted January 23, 2016 Share Posted January 23, 2016 It would be a lot simpler if the game uses a two-layer identification system. Account/Player ID(this would be like your social security number for your account) and then Character ID (Your character name, but not necessarily unique yourself and other players can have the same name as your character). Phantasy Star Online 2 uses this system I don't understand why BnS cant adopt this as well? To me this whole name reservation scheme looks to be another market tactic to sell you the rights to neat Letters and Numbers... Link to comment Share on other sites More sharing options...
882260_1452550489 Posted January 23, 2016 Share Posted January 23, 2016 Pro tip, don't spend money on a just released game/product unless you are prepared to basically throw that money away or have a large disposable income. Always wait a few weeks before taking the dive in something new if you are concerned about possibly not getting what you payed for or not having your expectations met. Link to comment Share on other sites More sharing options...
Envy Posted January 23, 2016 Share Posted January 23, 2016 2 hours ago, omeed said: Hey there, There's nothing shady going on. The 1-year name hold is (to us) a strange policy. It has been working fine in Korea all this time - but we were surprised to find out about it, as it's a little different than the usual. It's one of those things we didn't find out about until people started doing name changes. :) Work with customer service and they'll get it taken care of or get you a refund. If we open a ticket about it, would you guys be able to free up the name that's supposed to be locked for a year? Or only refunds? Link to comment Share on other sites More sharing options...
Pixilate Posted January 23, 2016 Share Posted January 23, 2016 Lmao shady.. Link to comment Share on other sites More sharing options...
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