852273_1452550217 Posted January 23, 2016 Share Posted January 23, 2016 56 minutes ago, 852273_1452550217 said: An open letter to NCSoft B&S is a fantastic game.. and you are ruining it. You are under performing to the demand for this game. The good news is the situation is recoverable but you must act now and act quickly. Please take the following steps if you want a successful launch. 1) Increase the size and number of your servers by 10x 2) Guarantee queue times of < 10 minutes (for all players) 3) Increase maintenance support for the servers 4) Develop fast response protocols to have servers back up within 10 minutes 5) Compensate players for extended outages 6) Develop e-sport infrastructure I love this game and want it to be successful. I think you want it to be successful too but you must recognize the path you are on will lead to failure. Have the courage to go big. I have thought on 1 more 7) Communicate to players (email, twitter, etc) when there is an outage describing the issue and providing an ETA when the issue will be resolved. Let them know that you care and are doing everything you can to resolve the issue. Link to comment Share on other sites More sharing options...
Feng huaxiangji Posted January 23, 2016 Share Posted January 23, 2016 Now they have extended the maintenance with no time provided to bring things back up. Great game, but if people can't play, people won't stay...I want things to grow! Come on and get things working! =) Link to comment Share on other sites More sharing options...
852273_1452550217 Posted January 23, 2016 Share Posted January 23, 2016 6 minutes ago, Feng huaxiangji said: Now they have extended the maintenance with no time provided to bring things back up. Great game, but if people can't play, people won't stay...I want things to grow! Come on and get things working! =) Agreed Feng. B&S could challenge WoW.... IF done well. Link to comment Share on other sites More sharing options...
JeriKnight Posted January 23, 2016 Share Posted January 23, 2016 1 minute ago, 852273_1452550217 said: I have thought on 1 more 7) Communicate to players (email, twitter, etc) when there is an outage describing the issue and providing an ETA when the issue will be resolved. Let them know that you care and are doing everything you can to resolve the issue. twitter :D https://twitter.com/bladeandsoul Link to comment Share on other sites More sharing options...
Daemoroth Posted January 23, 2016 Share Posted January 23, 2016 Ugh, going to be embarrassing when I've invited friends to play BnS and the servers are still down when they try to play. :-/ Link to comment Share on other sites More sharing options...
ZombieTech Posted January 23, 2016 Share Posted January 23, 2016 4 minutes ago, 852273_1452550217 said: I have thought on 1 more 7) Communicate to players (email, twitter, etc) when there is an outage describing the issue and providing an ETA when the issue will be resolved. Let them know that you care and are doing everything you can to resolve the issue. Amendment to that, communication FIRST through their forums/servers/server-status. Wildstar was a nightmare in the way they communicated. People had to scramble between Facebook, Twitter, Reddit, email, etc to find out where the next update was coming from. Rather obnoxious really... especially when people were sitting on forums waiting for admin responses, etc. Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 We should spam them wif animu pictures ( ̄▽ ̄)ノ A HOIIII Link to comment Share on other sites More sharing options...
852273_1452550217 Posted January 23, 2016 Share Posted January 23, 2016 6 minutes ago, JeriKnight said: twitter :D https://twitter.com/bladeandsoul Thank you. Link to comment Share on other sites More sharing options...
Extasy Posted January 23, 2016 Share Posted January 23, 2016 Yuna - But they said only one more hour and I waited so patiently.... Tidus - I know Yuna... I know... Link to comment Share on other sites More sharing options...
JeriKnight Posted January 23, 2016 Share Posted January 23, 2016 Just now, 852273_1452550217 said: Thank you. You're very much welcome ^-^ Link to comment Share on other sites More sharing options...
TuyuFieschi Posted January 23, 2016 Share Posted January 23, 2016 Blade & Soul @bladeandsoul 11 minHá 11 minutosVer tradução The Maintenance of all NA Servers has been extended. As of now we are unable to provide a time when Servers will be brought back online. Link to comment Share on other sites More sharing options...
Spoojin Posted January 23, 2016 Share Posted January 23, 2016 learn to read boys.... Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 1 minute ago, Extasy said: Yuna - But they said only one more hour and I waited so patiently.... Tidus - I know Yuna... I know... That's *cricket*ing great. You sir, deserve a like. 8) Link to comment Share on other sites More sharing options...
JeriKnight Posted January 23, 2016 Share Posted January 23, 2016 1 minute ago, Extasy said: Yuna - But they said only one more hour and I waited so patiently.... Tidus - I know Yuna... I know... XD ahhhh, the days of FFX! amazing context at the best time :P Link to comment Share on other sites More sharing options...
ZombieTech Posted January 23, 2016 Share Posted January 23, 2016 Just now, AiimeChu said: That's *cricket*ing great. You sir, deserve a like. 8) Indeed & Agreed... DAMN YOU QUOTA! >_< Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 Waiting forever ;----; Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 Everyone right now xD Link to comment Share on other sites More sharing options...
JeriKnight Posted January 23, 2016 Share Posted January 23, 2016 Just now, AiimeChu said: Everyone right now xD but i hate fishes so.. i be Link to comment Share on other sites More sharing options...
Extasy Posted January 23, 2016 Share Posted January 23, 2016 NCSOFT REP - "I GOT THE SERVER, HERE I GOT THE SERVER I'LL BE THERE IN ONE SECOND" Link to comment Share on other sites More sharing options...
Allicient Posted January 23, 2016 Share Posted January 23, 2016 More like this in a bit I bet Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 Everyone who bought Premium and is waiting right now..................and other stuff with irl..money...LOL XD Link to comment Share on other sites More sharing options...
Extasy Posted January 23, 2016 Share Posted January 23, 2016 3 minutes ago, Allicient said: More like this in a bit I bet Okay this is the best thing ever "xD x9001" Link to comment Share on other sites More sharing options...
AiimeChu Posted January 23, 2016 Share Posted January 23, 2016 ...........BLADE AND SOUL............JUST DO IT........... Link to comment Share on other sites More sharing options...
MimiIz Posted January 23, 2016 Share Posted January 23, 2016 2 minutes ago, AiimeChu said: ...........BLADE AND SOUL............JUST DO IT........... lol Link to comment Share on other sites More sharing options...
JeriKnight Posted January 23, 2016 Share Posted January 23, 2016 5 minutes ago, AiimeChu said: ...........BLADE AND SOUL............JUST DO IT........... no don't... later they'll get ideas and "just extend maintenance" Link to comment Share on other sites More sharing options...
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