Onhez Posted January 22, 2016 Share Posted January 22, 2016 Hello, I'm trying to purchase NCoins since yesterday morning but I'm having errors with all payment options. When I try to pay with PayPal: Something went wrong on our end. Pleas try again in a few minutes. (5300) When I try to pay directly with credit card: Payment Authorization Failed When I try in-game shop: Credit card payment has failed. I'm sure that there's nothing wrong with my credit card since I use it online very often. I also opened a ticket about it but still didnt get an answer. Any suggestions? Thanks for answers in advance. Onhez Link to comment Share on other sites More sharing options...
Bontakun Posted January 23, 2016 Share Posted January 23, 2016 Yes me too, when i pay with CC, its said Payment Authorization Failed today. Link to comment Share on other sites More sharing options...
Yaviey Posted January 23, 2016 Share Posted January 23, 2016 Hey everyone, I moved this thread out of General and into Bug Reports for better visibility. Please put in a Support Ticket so that we can get you helped out. Link to comment Share on other sites More sharing options...
JustincrediblE Posted January 23, 2016 Share Posted January 23, 2016 Yeah, I myself am getting very annoyed. This is my first weekend I actually get to take a break from work and this is the first time i've experienced the 90 minute wait to log in. I'd love to just be a premium member to avoid all of that so I can enjoy myself. I tried Google Chrome: Paypal is broken, credit card option says it failed. Internet Explorer: Paypal worked fine but was prompted with "there is a problem on our end" type of answer, I have yet to try the credit card option with Internet Explorer. I'll try it now. Edit: Just tried to use credit card option on IE and it failed. Just tried to use Chrome on my iPhone 6 and it couldn't even load the ncsoft coins webpage. Tried Safari on iPhone 6 and I got the error "something went wrong on our end". This is wild. My queue time is now over two hours. Great job! Link to comment Share on other sites More sharing options...
Virtual Posted January 23, 2016 Share Posted January 23, 2016 yep me too, i cant purchase ncoin :( Link to comment Share on other sites More sharing options...
Onhez Posted January 23, 2016 Author Share Posted January 23, 2016 11 hours ago, Yaviey said: Hey everyone, I moved this thread out of General and into Bug Reports for better visibility. Please put in a Support Ticket so that we can get you helped out. Sent the support ticket 2 days ago. Still no answer... Link to comment Share on other sites More sharing options...
darkcafe Posted January 23, 2016 Share Posted January 23, 2016 Same :( I'm sicking of queue for 2hrs+ each login, and sometimes it crash, need to relog, then queue again... Sent ticket but no reply yet. Link to comment Share on other sites More sharing options...
Taskun56 Posted January 23, 2016 Share Posted January 23, 2016 I'm having the same issue. Regardless of method of payment or browser being used. I'd think that if you wanted to make the game successful it shouldn't operate like every other Non-Western MMO in the billing department. I'd also think that you want to get as many paying members as fast as possible. I submitted a ticket, but judging by what else is said on the internet it doesn't seem that there will be a response anytime soon. Link to comment Share on other sites More sharing options...
Onhez Posted January 24, 2016 Author Share Posted January 24, 2016 This is the answer I ge for my ticket: To protect our customers and their billing information, we have implemented a Payment Risk Management system to detect possible unauthorized transactions or account use. After reviewing your purchase attempts, I see that they are being flagged by the Risk Management system. This means that something about your purchase attempt is being perceived as high risk by our system. After manually reviewing your purchase attempts, I see that they are displaying characteristics that are commonly found to be associated with high risk transactions. For that reason, your purchase attempts have been determined to be high risk by our system and you will be unable to complete your purchase at this time. The only suggestion we may offer at this time is for you to attempt your purchase at a later date. So basicly he's saying that I should try again later without proper explanation. Link to comment Share on other sites More sharing options...
Roason Posted January 31, 2016 Share Posted January 31, 2016 I have the same problem, tried with: Windows 10 - Chrome, FireFox. MS Edge Mac OSX Yosemite - Chrome, FireFox, Safari "Something went wrong on our end. Please try again in a few minutes. (5300)" ...all failing, opened a ticket with the support. They first said to change my browser and/or machine and try again, I tried problem not solved. Then they again replied to say my locations are not matching my billing locations which untrue. I was trying from home which is also my billing address... Still waiting for the response. Never had any problems before with any other games or online purchases before. Thinking about buying from amazon now as NCSoft's system is really seems to be broken... Link to comment Share on other sites More sharing options...
Summi Posted February 19, 2016 Share Posted February 19, 2016 CAN WE GET A FIX?????????????? Link to comment Share on other sites More sharing options...
oblo Posted February 19, 2016 Share Posted February 19, 2016 Ok, so I'm not alone... Tried getting some NCoins on in-game store with CC, didn't have to put in any info since it had saved my CC info from purchase week ago... Got the message "Payment failed", but then also got an a-mail saying it can take up to 12h... Isn't that supposed to only happen on first purchase? Anyway, sent in a ticket an hour ago, "patiently" waiting response, do feel it's hurting the game a lot if there's this many issues with payments... /edit: Ok, got a reply from support reasonably fast after I posted this saying: "Due to increased sales volume from recent promotions, you may experience a delay of up to 12 hours before your order is completed and your NCoin is delivered." And just a few minutes ago, my NCoins did arrive, guess nothing was wrong, just kinda slow, still, not optimal that it would say "Payment failed" if it actually just got delayed, good thing I just waited it out instead of trying to pay more than once... Link to comment Share on other sites More sharing options...
JoshuaAdhi Posted April 6, 2016 Share Posted April 6, 2016 same here " Payment failed" Link to comment Share on other sites More sharing options...
Lexter Posted April 6, 2016 Share Posted April 6, 2016 On 22. 1. 2016 at 2:11 AM, Yaviey said: Hey everyone, I moved this thread out of General and into Bug Reports for better visibility. Please put in a Support Ticket so that we can get you helped out. Whoa, reaction from NCSOFT :D :D :D. Link to comment Share on other sites More sharing options...
Zyndarius Posted April 8, 2016 Share Posted April 8, 2016 Does this issue have a solution time? Link to comment Share on other sites More sharing options...
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