Patch problem

[azurie]

Ok the following is a cut and paste of the error report that failed to send to you guys about the patch error i got today while attempting to patch.

 

<< OS >>
OS Version : Unknown Windows Version (it's windows 10)
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 63
Number Of Processor : 6
Processor Type : 8664
Processor Level : 21
Processor Revision : 512
Processor Speed : 4018 MHz

<< Memory >>
49% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1954 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : 
Total Byte : 930.97 GB
Used Byte : 817.32 GB
Available Byte : 113.65 GB

Drive Name : D:\
Volume Name : draco
Total Byte : 1397.25 GB
Used Byte : 847.25 GB
Available Byte : 550.00 GB

Drive Name : F:\
Volume Name : My Passport
Total Byte : 931.48 GB
Used Byte : 654.46 GB
Available Byte : 277.02 GB

<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 128.131.109.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 168.134.109.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 96.141.109.0

Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 128.142.109.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 120.190.109.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 160.191.109.0

<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_11.dat.zip
Hash Value    : bde3c1146030ee10d9ca3b329b3f778e21e34711
File Name    : FileInfoMap_BnS_11.dat
Hash Value    : a8204b799a69a2f5594658b9f3266af24be10a7d

<< Error Message >>
[Update error] Cannot use file.
Please check whether the file is being used by another program or an anti-virus program is denying access, then restart the launcher.
If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02017
DP_PEFP_CF_O5_10_11
bin\Client.exe