Bamduchess1 Posted January 20, 2016 Share Posted January 20, 2016 Is there a way i can recover my pin number Link to comment Share on other sites More sharing options...
CutieRin Posted January 20, 2016 Share Posted January 20, 2016 (edited) yes, go to settings on the ncsoft website then click on change that is beside character pin, not exactly recovering the pin number though. Edited January 20, 2016 by CutieRin Link to comment Share on other sites More sharing options...
Kitton NG Posted June 29, 2016 Share Posted June 29, 2016 On 1/19/2016 at 5:28 PM, CutieRin said: yes, go to settings on the ncsoft website then click on change that is beside character pin, not exactly recovering the pin number though. you cant change your pin if you dont know what your pin is already. is there any way to recover it? Link to comment Share on other sites More sharing options...
Bhindu Posted June 29, 2016 Share Posted June 29, 2016 5 minutes ago, Kitton NG said: you cant change your pin if you dont know what your pin is already. is there any way to recover it? Request support to e-mail it to you cause you forgot it. Odds are they'll probably change it "just to be safe", which is understandable and then they'll give you the new PIN. Link to comment Share on other sites More sharing options...
Kitton NG Posted June 29, 2016 Share Posted June 29, 2016 3 minutes ago, Bhindu said: Request support to e-mail it to you cause you forgot it. Odds are they'll probably change it "just to be safe", which is understandable and then they'll give you the new PIN. Yeah, "submit a ticket" to account support, right? Thanks, I'm doing that now. Link to comment Share on other sites More sharing options...
CaptainT33mo Posted July 10, 2016 Share Posted July 10, 2016 I'm having the same issue, tried submitting a ticket, nothing is really working. I just wanted to play the game :( 1 Link to comment Share on other sites More sharing options...
NCSOFT Aurinya Posted July 10, 2016 NCSOFT Share Posted July 10, 2016 Greetings Bamduchess1 and CaptainT33mo, Please contacted our Customer Support about this issue. Note, though, that the usual processing time can take up to 72 hours. This time can be longer if you bump or modify your ticket as this will set it back at the end of the queue, so make sure you have entered all relevant information before submitting your request to avoid longer waiting times. Link to comment Share on other sites More sharing options...
Dezziel Posted October 12, 2016 Share Posted October 12, 2016 Same problem here. I don't understand why we can't just have it reset and sent to our emails manually. I don't see why we have to contact customer support and wait for up to 72 hours. It's really inconvenient. 22 Link to comment Share on other sites More sharing options...
Fallenangelll Posted October 16, 2016 Share Posted October 16, 2016 its just them been over protective about peoples accounts as a while ago peoples emails got hack meaning it was hard to send people new PIN's. in which case they should just use the proper method and use phone text instead. simple quick and nearly every other game i know has this type of security requirement. 1 Link to comment Share on other sites More sharing options...
Prescous Posted December 18, 2016 Share Posted December 18, 2016 That's quite stupid. Just let us reset our own PIN numbers Jesus. 8 Link to comment Share on other sites More sharing options...
Raizou Posted December 18, 2016 Share Posted December 18, 2016 7 hours ago, Prescous said: That's quite stupid. Just let us reset our own PIN numbers Jesus. Send a ticket, ask for reset, give them your correct birthday date, pin will be resetted -> problem solved. Link to comment Share on other sites More sharing options...
fikri1k Posted April 27, 2017 Share Posted April 27, 2017 pleas my pin blade & soul forget .how replace my pin ? Link to comment Share on other sites More sharing options...
Kaigame Posted April 27, 2017 Share Posted April 27, 2017 7 hours ago, fikri1k said: pleas my pin blade & soul forget .how replace my pin ? Read above! like just above your post! Log a support ticket. Link to comment Share on other sites More sharing options...
TaemaNai Posted September 23, 2017 Share Posted September 23, 2017 By far, the worst security for any game I've played. Yes I'm looking at you, SWTOR. Security that locks me out of my account is arguably secure, but it's also worthless. 12 Link to comment Share on other sites More sharing options...
Cresentlord Posted December 9, 2017 Share Posted December 9, 2017 It's really stupid that we have to type in our pin when we want to change it. Why would we want to change it if we didn't FORGET it?! I just don't see the logic in that! 4 Link to comment Share on other sites More sharing options...
xInikox Posted December 9, 2017 Share Posted December 9, 2017 1 hour ago, Cresentlord said: It's really stupid that we have to type in our pin when we want to change it. Why would we want to change it if we didn't FORGET it?! I just don't see the logic in that! ...For security reasons? Lmao. Its basically a second password. I'm gonna assume you forgot it and couldn't change it? If you need to change it but forgot it then just contact support to get it reset. It's not that big of a deal. Link to comment Share on other sites More sharing options...
KYuUKE1sUK Posted December 26, 2017 Share Posted December 26, 2017 guys i forgot my ping pls help me Link to comment Share on other sites More sharing options...
NCSOFT Amraith Posted December 26, 2017 NCSOFT Share Posted December 26, 2017 Hello, Please contact Customer Support and they will be able to help you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com Regards, Amraith Link to comment Share on other sites More sharing options...
Cntrybeachbum Posted January 22, 2018 Share Posted January 22, 2018 A second password that is not randomly generated is just pointless and redundant. The second you have to reset it and the info used to verify it's you (birthdate) can be found by an 8 year old with Mom's iPhone then the whole thing is blown. 2 Link to comment Share on other sites More sharing options...
Cntrybeachbum Posted January 22, 2018 Share Posted January 22, 2018 By the way, I did submit a ticket to recover my pin. Don't want people thinking I'm just here to complain. Thanks for the info, those who pointed us all in the right direction. Lol. Just thought in my previous post I would point out what I see as a major flaw. I started playing last night, half asleep and never expecting to have to remember TWO passwords for one game login so I didn't write it down. That's on me, but I have yet to figure out how this makes it more secure. The only way it would other than a stated in my previous post would be the account equivalent of perma-death by not resetting pin if forgotten and that would be bad for business. Ok. Enough ranting. Just had to point that out as I wait who knows how long to get my account back. Peace 2 Link to comment Share on other sites More sharing options...
Akigo Posted February 17, 2018 Share Posted February 17, 2018 They didn't have me put in a PIN code for my character, i'm kinda pissed, and I have been waiting for the game to download, and I don't want to wait 72 hours. Can't we just do it ourselves. 3 Link to comment Share on other sites More sharing options...
specialosis Posted February 22, 2018 Share Posted February 22, 2018 Why then force users to add a pin if you cant even allow them to reset their pin with their email or by even using the website, As now am locked because i cant also remember the pin i used. bad way of doing things any way this game is in my not to play list anymore as i was recommended this and created up the account in a rush , now i just noticed i forgot to write down the pin and now told i cant recover it without requesting assist from support and could take 3 days. **** it bye blood and soul .. heading to other games and don't bother about the unlocking the locked pin. cya 2 Link to comment Share on other sites More sharing options...
HyperionXI Posted March 31, 2018 Share Posted March 31, 2018 (edited) NCSOFT , you're worthless. Let us reset our own damn PIN numbers.. wtf? A 3-DAY wait time?!?!?!?!?!?! This is literally trash... Moving to different game. Edited March 31, 2018 by HyperionXI 2 Link to comment Share on other sites More sharing options...
2HighFy Posted April 10, 2018 Share Posted April 10, 2018 was coming back to the game after a long break, but dont remember the pin. Now i doubt i will come back, because I don't care to wait 3 days for a pin just to play. 2 Link to comment Share on other sites More sharing options...
Husk574 Posted April 15, 2018 Share Posted April 15, 2018 (edited) I haven't played in like a year. I didn't even remember that there was a pin requirement, let alone a 6 digit pin, which could likely be brute forced in about half a second from native Kali Linux builds. The only way it could possibly be secure is if they actually use a proper SHA hashing algorithm to secure the pin peer to peer, and there is no way that is the case because it would cost too much money for a game company to use any decent usable system. I can't even begin to guess what my pin is because I actually understand the concept of how to secure my passwords, which includes not writing them down somewhere with prying eyes. Why are the security protocols so strict on this? It's completely ridiculous. The CSO and CEO should have their priorities called into attention for allowing such an anti-user method to exist on a platform that thrives only through giving the user a smooth experience. It's bad for business when you implement features that are going to drive people away from your item mall. <EDIT> Mods: If you feel the post goes too far you are free to delete it. Others: I will not go into any specifics of how to use Kali Linux, nor will I use it against NCSOFT on anyone's behalf including my own. I've been a customer of theirs since 2005 across several games (and accounts) and have about a 40% good experience with their customer service. Something always happens on a weekend, and as far as I have ever in seen they only work Monday-Friday. Edited April 15, 2018 by Husk574 Clarification Link to comment Share on other sites More sharing options...
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