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Error logging into game wont let me send report


Swingblade

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<< OS >>
OS Version : Windows 7
ServicePack : Service Pack 1
Major Minor Build Version : 6.1.7601

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 63
Number Of Processor : 6
Processor Type : 8664
Processor Level : 21
Processor Revision : 512
Processor Speed : 3516 MHz

<< Memory >>
34% of memory in use.
Total Physical Memory : 4095 MB
Avail Physical Memory : 4095 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1971 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : 
Total Byte : 931.41 GB
Used Byte : 313.12 GB
Available Byte : 618.30 GB


<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 144.9.113.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 80.11.113.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 16.13.113.0


Repository Server
(1)
Name : live.patcher.bladeandsoul.com
Address : 48.15.113.0
(2)
Name : live.patcher.bladeandsoul.com
Address : 96.17.113.0
(3)
Name : live.patcher.bladeandsoul.com
Address : 144.19.113.0


<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_BnS_10.dat.zip
Hash Value    : 43dcde36fc809c633af35b73622cfd4242796b9b
File Name    : FileInfoMap_BnS_10.dat
Hash Value    : 5b3808707772522ce836be55c04fe8bd90035638

<< Error Message >>
[Update error] Cannot download file.
Please restart the launcher. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02018
DR_G17_0_10/ec3823ae
Patch/Zip/bin/PhysXCore.dll.zip

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  • 2 weeks later...

Update guys!

 

Error code: E02018 is an issue with using an old version of the launcher to play the game. It's very common if your launcher can't update itself for one reason or another, even in my case where it was only an 85kb file that was required...

 

So as it turns out, it was my anti-virus software that caused the problem! After disabling the firewall the launcher was able to update as normal. I recommend adding it to your firewall exceptions for a permanent fix!

 

Hope this helps!

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