Purchase Ncoin but no coins in balance

[BobaBunny]

So just purchase Ncoin couple miniutes ago try to buy the student bundle

the transaction already complete but still show no Ncoins on account balance

and nothing happen when I click purchase bundle

[flcl709]

You actually spent money on this game??? xDDD you got worked over. This is a company that creates a forum specifically for telling its players all the known bugs in the game instead of just fixing them. This company is garbage.

[Shenbon]

10 minutes ago, flcl709 said:

 xDDD 

xD

[Hergs]

14 minutes ago, flcl709 said:

You actually spent money on this game??? xDDD you got worked over. This is a company that creates a forum specifically for telling its players all the known bugs in the game instead of just fixing them. This company is garbage.

You have no idea how game development works, and thats okay. But the devs are working to fix this so dont be a dink (and I should care, I just spent 20 dollars and its in limbo right now). Looking at your other posts you might just be a troll though.

[PisForPenguin]

same problem

 

[flcl709]

21 minutes ago, Hergs said:

You have no idea how game development works, and thats okay. But the devs are working to fix this so dont be a dink (and I should care, I just spent 20 dollars and its in limbo right now). Looking at your other posts you might just be a troll though.

GAME DEVELOPMENT IS A PART OF THE COMPANIES JOB!! GETTING GAMERS TO DO IT FOR THEM IS A WAY OF GETTING FREE LABOR. THEY MADE PEOPLE PAY SO THEY COULD GET ACCESS TO THE BETA AS WELL. THIS COMPANY IS A CON ARTIST YOU FOOLS!

[Yaviey]

Hi, we are currently experiencing a store outage which is causing issues such as Ncoin not appearing and the Hongmoon store from opening. More info can be found on our Support Site: https://support.bladeandsoul.com/hc/en-us. We are looking into the issue and trying to get it resolved as quickly as possible. 

[flcl709]

Hi, sorry there is another issue with our shoddy game, we hope you will still spend money on us even though we are a useless company that cannot learn from any other companies past mistakes. check out this link to some info that isn't going to do jack sh!t for you. We are trying, but our company is in full panic mode because we are dropping the ball hard and will more then likely flop as a result.

[Yaviey]

Update: The store should be fixed now. Thanks everyone for your patience while we worked through this!

[Aeyr]

4 minutes ago, Yaviey said:

Hi, we are currently experiencing a store outage which is causing issues such as Ncoin not appearing and the Hongmoon store from opening. More info can be found on our Support Site: https://support.bladeandsoul.com/hc/en-us. We are looking into the issue and trying to get it resolved as quickly as possible. 

 

Thanks for letting us know you are looking into it! Launches are always complicated and tedious and challenging, so you have my sympathy for having to deal with several weeks of hell.

 

1 minute ago, flcl709 said:

Hi, sorry there is another issue with our shoddy game, we hope you will still spend money on us even though we are a useless company that cannot learn from any other companies past mistakes. check out this link to some info that isn't going to do jack sh!t for you. We are trying, but our company is in full panic mode because we are dropping the ball hard and will more then likely flop as a result.

 

Can't tell if troll or legitimately upset...

[flcl709]

I was def a potential customer.

[Hergs]

1 minute ago, Yaviey said:

Update: The store should be fixed now. Thanks everyone for your patience while we worked through this!

Not sure if this is still a problem being worked on but my coins still havent shown up

[Dethavin]

3 minutes ago, Hergs said:

Not sure if this is still a problem being worked on but my coins still havent shown up

Same my coins still have not shown up either. 

[BasiliskEye]

I doubt anyone with this issue have their coins, all they did was fix the shop itself.

[Yaviey]

HI all,

 

Sorry for the confusion. The shop itself was fixed but we're still experiencing an issue with NCoin properly displaying and are trying to get that working again as well.

 

Thanks for your continued patience!

[Myuun]

Thanks for the update. Any ETA?

[Aeyr]

4 minutes ago, Yaviey said:

HI all,

 

Sorry for the confusion. The shop itself was fixed but we're still experiencing an issue with NCoin properly displaying and are trying to get that working again as well.

 

Thanks for your continued patience!

 

Thanks again for the update. It would have sucked to get the coins, spend them, and then have to deal with shop issues because you had fixed the coins first. Probably the best order priority.

[Myuun]

Quick update. Still can't see my NCOINS.

[Ganymead]

I saw a post somewhere else saying they may not have it fixed for up to 12 hours

 

[Myuun]

Just now, Ganymead said:

I saw a post somewhere else saying they may not have it fixed for up to 12 hours

 

Would be nice if this showed up on their Twitter support. Or just as a sticky thread so we know.

[Ganymead]

if you log into the NCSoft support for billing, they have a notice there, but yeah...would be nice to know