I purchased Ncoin but didn't receive it

[Danganronpa]

This is possibly one of the worst launches I've ever seen of an MMORRG, and I never thought I'd say that after AA.  I just keep shaking my head in wonderment because this game has been released in so many regions already! You would think NCsoft would have a handle on the situation, but if I've learned one thing it's that NCsoft treats the NA like absolute garbage.

 

Utterly shameful.

[Saisaishi]

Yeah, I've got this problem too, i bought a lot Ncoin about 4 hours ago, opened a support ticket, and still nada.

[tapers]

22 hours ago, Rukkirii said:

Hey viper1000 and GinzaHibari. You should have received your NCoin by now. I will go ahead and forward your cases over to customer support to look into further.

 

Thanks for keeping us posted. :)

please check my ticket i purchased but havent received any n coins on my account 

[Pirk]

almost 12h and STILL WAITING - not only for that NCoins, but also for ANY response from support.... 

[Twang]

Yeah, i get they have alot going on right now but this is a really big issue. I still havent gotten a response either

[Saisaishi]

About 21 hours and still no NCoins or support response.

[Pirk]

Same here. I even provided screenshot from my internet banking and found that problem only happened when I used their internet NCoin store. Seems like noone cares though...

[solgwerwulf]

Hi, I've sent a ticket hours ago. Hopefully you guys deliver the NCoin soon :(

[SahAlmawt]

I like the name they gave these invisible coins... NCoin properly represents the amount I have after purchasing them.... which is none...

 

but for real I thought they would of had this together being that this game has been out for like 3 years unless buying stuff is new to this game...

 

Ps- Im bout to Yelp review this shit....

[Shariya]

I'm still waiting for my Ncoin to show up, and it's been over 24 hours. Quite frustrating!

[typwns]

Looks like I am apart of the missing NCoin crew... Please fix this soon, we are paying money here.

[Giulia]

Same here, after 2 days 0 NCoins! Only a "wait" from the support, nothing more.

No comments.

[Saisaishi]

Well, support got back to me yesterday and said that if it wasn't on my credit card, I wasn't going to get it.  I buy the coins on amazon instead.  Come today, poof, there's the charge on the card, and the NCoins.  Oh well, I guess I was going to eventually chuck in all this money anyway.

 

My advice is to always buy the NCoin codes, I've bought two so far and they've worked fine so far.

[Taywen]

I bought NCoins last night through Paypal. It was instant. Zero issues.

[Djz]

Well I'm done NCsoft.

 

So I topped up 1600 ncoins 2 days back, sent an email and heres the reply I gotten via email:

 

-Hello,

Please be informed that we investigate your account thoroughly and we have confirmed that it met a certain characteristic that is similar to fraudulent purchases. Moving on, the purchases were already refunded as we take a immediate action to return the funds to the owner and blocked the account that's involved in the following transaction.

There is no further assistance we can provide for this issue. Further replies may not receive a response.

Regards,

Carlo
NCSOFT Support Team

 

 

Seriously NCsoft, fraud? Consider yourself bliss that a SEA player with bad ping still decides to support your game by purchasing premium & WTfast tunneling service. Fraud... Well done. Do u guys even read support tickets correctly or just skimming through the dozens after dozens.

Guess I'm done :p moving on to BnS taiwan maybe?

 

 

[Starfreezer]

Same problem here.

 

Purchased nearly 24 hours ago , opened a ticket at arround the same time, still no coins. :(

 

I know support is probably flooded with tickets since this is launch week , but still errors with the billing system should have top priority.

 

Hopefully this gets resolved soon.

[Tektonic]

I put my order in on Saturday and I still haven't received anything. I sent an email to customer service info@ncsoft.com and submitted a ticket today. I hope they get this fixed soon...

 

If anyone else knows any other form of contact please let me know lol

[Starfreezer]

Bumping for relevance.

[Pirk]

 My NCoins finaly arrived yesterday evening! (Ordered saturday)

[caelum1]

lucky u ive gone back and forth with them and have gotten no where, charge on card screenshot posted, no coins no transaction history so to them it didn't happen...and they said they will close my multi game account if i do a charge back...sounds like a scam to me

[DesertSnow]

I've purchased my Ncoins FOUR days ago, STILL NOT HAVE RECEIVED THEM.
NCSOFT PLEASE FIX THIS.

[Destayre]

As of today, it still isn't working. I purchased Ncoin this afternoon and its been 3-4 hours and still havn't got it. GGWP. 

 

Confirmation Email :

Thank you for ordering from NCSOFT®.

Your order has been submitted and is currently being processed. You will receive another email with the details of your order within 12 hours.

ORDER DETAILS
Order Number: 11096447738
Order Date: February 4, 2016

 

//I also got a security notification saying : This sender failed our fraud detection checks and may not be who they appear to be.

 

I really want to stick to this game. Please don't make me move on to another one. Because this problem will do it!

[JayMelons]

This is still a problem. It's pretty ridiculous how NCsoft still have not fixed this. It's been a few hours and no Ncoin.

 

UPDATE: This is my first time purchasing Ncoin. I did not know it takes up to 12 hours (Still pretty ridiculous in my opinion) for first time buyers.

[Namea]

Happened to me today. I was able to purchase just fine earlier but when I wanted to purchase again they never showed up. My bank certainly says the money is gone though.

[Jini]

Same here. Just submitted a ticket. :(