I purchased Ncoin but didn't receive it

[tattedtitan]

3 minutes ago, xj506 said:

yeah I don't think they're interested in stealing anyone's money and I'm sure you're going to either get your moneys worth of Ncoin eventually or get a refund, so you should probably calm down. They're obviously trying to figure out the issues. We have an NCsoft rep in this thread updating us every hour or even twice an hour which is way way more than most mmos.

 

understanable. However, passive aggressive usually ups the urgency

[Dweeb]

Its almost like the game just came out... odd dont u think? I mean... not even out for a full week and we have bugs? Thats just unfathomable!

[radiktus3]

Support replied. said due to the volume of sales, it could take up to 12 hours. so calm yo tits.

[PaperClock]

I wouldn't really call this a bug with this game.  It's not the game.  It's their system where their store is linked with.  Cause NCoins are used with, at least, Aion and BnS, so I'd assume all the games use NCoins.

[Dethavin]

3 minutes ago, radiktus3 said:

Support replied. said due to the volume of sales, it could take up to 12 hours. so calm yo tits.

Somehow I doubt that since there have been NC people in here saying it was due to bugs and store related issues. Its more then likely CS's generic response to there are issues, we dont know whats going on or when it will be fixed so wait 12 hours and it should be fixed by then. We Hope..

[Dweeb]

1 minute ago, radiktus3 said:

Support replied. said due to the volume of sales, it could take up to 12 hours. so calm yo tits.

there we go kiddies problem solved, just give it time. Then we call increase the premium que from double digits to 500+ ppl also :3

[madmaxx13]

Yeah this is happening to me to and its pissing me off :/ You guys need to fix this right away...

[Tintaglia]

I went ahead and put in a refund request.  This isn't worth it to me anymore.

[Dethavin]

1 hour ago, Yaviey said:

As an update, our support page also lists the store/NCoin outage: https://support.bladeandsoul.com/hc/en-us

Any news on whats going on?

[Asianbookie]

Hey im back for the same reply again #FeelsBadMan. Anyway im just gonna wait for it, when my ncoin balance is up imma get the premium. No rush, guys just go to the gym or watever no point sit and wait in front of monitor raging. LEL. God bless :)

[bradporkh]

7 minutes ago, Asianbookie said:

Hey im back for the same reply again #FeelsBadMan. Anyway im just gonna wait for it, when my ncoin balance is up imma get the premium. No rush, guys just go to the gym or watever no point sit and wait in front of monitor raging. LEL. God bless :)

I loved that. Too many people with first world problems out there.

I'll just happily wait in the queue whilst doing my chores :)

[Hitokiri]

Quote

This may take up to 24 hours to update. 

 

Topic closed.

[craonster]

I went ahead and put in a refund request. Sorry not sorry.

[Dethavin]

4 minutes ago, Hitokiri said:

 

Topic closed.

Where and who posted that?

[Hitokiri]

10 minutes ago, Dethavin said:

Where and who posted that?

 

Blade and Soul support team when answered on my ticket. 

[Vendetto]

Hey I need a godamn update on this! Stupid service!

[Dethavin]

Just now, Hitokiri said:

 

Blade and Soul support team when answered on my ticket. 

Oh... I take no stock in that as that is a generic CS message meaning they have no idea whats going on or when it will be fixed.

[Hitokiri]

3 minutes ago, Dethavin said:

Oh... I take no stock in that as that is a generic CS message meaning they have no idea whats going on or when it will be fixed.

 

I had NC coin problem during premium start. They refunded me and wrote that it can take up to 24 hour. Just create ticket, explain the situation and wait. I think they are just flooded with tickets now and cant handle it.

[Dethavin]

Also it seems really really strange that CS would reply with a generic message like that instead of looking at your account and going... "Yep he paid for x amount of coins with x amount of money" then credit the account with the coins. Instead they simply throw out a random timeframe.

[Dethavin]

Update: Just got a email from NC

 

Hello

We experienced a temporary outage that prevented the NCoinyou purchased from being delivered to your account.

The problem has been fixed and we have started distributingthe NCoin to all accounts. However, it might take a while for the NCoin to showup in your account.

We apologize for the inconvenience. We are working hard toget you your NCoin as soon as possible and expect it to show up in your accountwithin the next 2 hours.

If there is anything else we can help you with, please letus know.

Best regards,
 

Bob
NCSOFT Support Team

Also as soon as the emailed arrived my NCoins arrived. Check your balance people!

[PaperClock]

I would like to update people by saying they're slowing fixing it.  And by that, I mean half of the coins I have purchased are showing in my account.  Keep it up NCSoft!!

[Whitenamese]

Still no sign of credits.

 

Edit: Finally came in!

[dayvekeem]

Me neither... and it has been ages...  Haven't seen any updates from support either besides the same one posted here hours ago

 

What is going on?

[babizokahh]

Bought 400 coins at 2-3AM (my country's timezone) and it's 12:40PM, still 0 balance. :/

 

Edit : +2hours, nothing. (I've sent a ticket earlier too.)

[9foxtails]

Bought 2ea 8000 coin cards at 0700 my time.  Have received only 1 ea 8000 as of 1630.  NCSoft, this isn't chump change.  This is a $100.00 of goods I have paid for and haven't received.