BnS crashs after I click play now.

[Muzashii]

Welcome to the club where everyones in the dark about the resolution to this issue haha. I'm sure they are aware of it now hopefully especially if we load this up with multiple people encountering the same errors

[Dalemane]

Just been having this same problem. Did several things now and seems to be working.

Step1: Bring up task manager and make sure BnS is not running, end task if it is.

Step2: Check to see if the razer processes that cause game guard to freak out are running. Guide here: 

i also uninstalled Razer SDK service from the control panel for the meantime too.

Step 3: Ran Cc cleaner's registry fixer and it seemed to be the actual thing that cleared up the actual dll error. download free here http://www.filehippo.com/download_ccleaner

Step 4: Deleted the game guard folder so it would re download in Blade & Soul/BnS/bin

Now i'm no expert but this process seems to have temporarily fixed it for me at least.

Hope it works for u guys too!

[Skyelatte]

4 minutes ago, Dalemane said:

Just been having this same problem. Did several things now and seems to be working.

Step1: Bring up task manager and make sure BnS is not running, end task if it is.

Step2: Check to see if the razer processes that cause game guard to freak out are running. Guide here: 

i also uninstalled Razer SDK service from the control panel for the meantime too.

Step 3: Ran Cc cleaner's registry fixer and it seemed to be the actual thing that cleared up the actual dll error. download free here http://www.filehippo.com/download_ccleaner

Step 4: Deleted the game guard folder so it would re download in Blade & Soul/BnS/bin

Now i'm no expert but this process seems to have temporarily fixed it for me at least.

Hope it works for u guys too!

didnt work for me

 

[Lemanade]

i enabled razer services like @MissMutilation said, now its working didnt crash for 10 mins :p but it will surely crash when im changing map or entering dungeons ofc. but thanks, atleast i did daily spin and crafts 

[ThaAznNerd]

check twitter guys a fix is coming

 

 

[Muzashii]

even after this quick update it still isnt working

[Jinzomask]

I am having the same issue, my game crashes at the NCSOFT logo, I tried uninstalling it, repair function, restarting and other suggestions that people posted to no avail. I just tried Dalmane's method and using CCleaner to clear up registry for the game DLL files now I'm getting...

 

"Update error. Cannot use file. Please check whether file is in use by another program or anti-virus is denying access, then restart launcher. If this problem persist please contact costumer support."

 

E02017 

DP_PEFP_CF_O5_13_14

bin\client

 

I checked and my anit virus isn't blocking it. I'm not sure what happened. U'm using windows 8.1 right now. Anyone know how to fix this? Can't even update because of this. Thanks all for the hard work everyone. I've sent a trouble ticket, hopefully NCSOFT will fix this.

 

 

[ThaAznNerd]

GG the update didnt fix the issue

 

[Goodkitty]

Just got home and patched.  Having the same issue.

[Zeaig]

I am having this same exact issue, I have been playing, Albeit with a crash every now and then. Perfectly fine since launch. Today after maintenance i am simply unable to launch the game no matter what i do i get this error. Just a simple crash with no number or reason given.

[Cristoff]

I opened ticket, still no answer. After previous patch this morning enabling razor applications allowed me to play with no problems, but update 14 completely screwed up game.  If I leave Razer stuff running I can play for 20-30 min before game crashes (which was resolved in past by disable Razer stuff).  If I turn of Razer game will crash as soon as it tries to switch to full screen before I can get to even character support.

 

So as premium  customer I do not get to play at all today...  Wonder if I can get official response through my ticket or her eon forums.

[Skyelatte]

https://support.bladeandsoul.com/hc/en-us/articles/207814563

[SirLouie]

fix from BnS team seems to work. Check the post on twitter.

[Cristoff]

That is great if you use Razer Chroma Keyboard, but what about if I use Chroma mouse.  These instructions do not

cover that.

[ThaAznNerd]

GG thanks Skyelatte i did what the thing said and is completely fixed thanks i will update more if it crashes

 

[Muzashii]

THATS THE FIX WOOT

 

[Ronsou]

Wow lol it really worked lol Guys Follow this  https://support.bladeandsoul.com/hc/en-us/articles/207814563

[IlusionSpark]

Not work for me :'( AAAAAAAAAAAAAAAAAAA I NEED PLAY ;-;-;-;-;-;-;--;-;-;-;-;-;  

[Kukako]

I am also still having the problem after the hotfix and config change.

[PaknSlave]

IS ANYONE ALREADY KNOW HOW TO FIX THIS??? PLEASE INFORM ME.. THANKS

[Wushu]

This is so irritating! everytime they do a hot fix it locks me out until they perform a fix for the hot fix.  

[Kelbear]

Seems like I'm also now experiencing this error. My client used to crash when I was using my Razer products, however since Head Start I have deliberately uninstalled those programs and have stopped using any Razer products. Now with this recent update, it appears my client is no longer functioning.... Slightly ridiculous actually.

 

I've tried File Repair, no luck.. Not sure what has changed with this new update but clearly something is wrong. NCSoft, please rectify the issue.

[PaknSlave]

https://support.bladeandsoul.com/hc/en-us/articles/207814563

 

try this, it really works to me

[blueroses13]

2 hours ago, Skyelatte said:

https://support.bladeandsoul.com/hc/en-us/articles/207814563

 

when i tried this i right clicked edit on clientconfiguration i get this msg "This file does not have a program associated with it for performing this action, please install a program or, if one is already installed, create an association in the default programs control panel" also ive stopped all the razer synaps, etc and i still cant run the game

[Ghostwheel]

Try using Notepad+