Game doesn't show in Account on NCSoft website

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I purchased a founders pack when they were first available and played in closed beta, however when visiting my account page the Blade & Soul game is not listed, only Aion, Lineage II and Wildstar.


The founders pack purchase shows in my transaction history.


The issue is, I don't remember the character PIN when logging in and since the game is not listed on my account page I cannot change it. The only games that show when I select "Change my PIN" are Aion and Lineage II.


How do I get my PIN reset or emailed to me so I can play???

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