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Krisa

Game won't upgrade

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Krisa   

Just got my code today and as I'm trying to run the updates it says this:

 
tWhFuvn.png
 
then when I try to report error it says it that it failed and to retry....
the log to be sent is this
 
<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200
 
<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 255
Number Of Processor : 8
Processor Type : 8664
Processor Level : 6
Processor Revision : 15363
Processor Speed : 2195 MHz
 
<< Memory >>
75% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 1978 MB
Total Paging File : 4095 MB
Avail Paging File : 1667 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1952 MB
 
<< Disk Storage >>
Drive Name : C:\
Volume Name : Razer Blade
Total Byte : 225.95 GB
Used Byte : 203.75 GB
Available Byte : 22.19 GB
 
 
<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 224.165.49.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 224.177.49.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 8.106.49.0
 
 
Repository Server
(1)
Name : cbt.patcher.bladeandsoul.com
Address : 40.162.49.0
(2)
Name : cbt.patcher.bladeandsoul.com
Address : 8.215.49.0
(3)
Name : cbt.patcher.bladeandsoul.com
Address : 240.216.49.0
 
 
<< FileInfoFile Hash Value >>
File Name : FileInfoMap_BnS_CBT_9.dat.zip
Hash Value : 0000000000000000000000000000000000000000
File Name : FileInfoMap_BnS_CBT_9.dat
Hash Value : 0000000000000000000000000000000000000000
 
<< Error Message >>
[update error] Cannot download file.
Please restart the launcher. If this problem persists, please contact Customer Support at http://us.ncsoft.com/en/support/.
E02018
MFIM_RFI0_DDF_D5_6_9/ffffffff
 

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I had the exact same issue.  I went to CMD and did an ipconfig/flushdns and it fixed the issue for me.  Hope that helps.  Cheers :-)

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