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Zeeu

Game Guard causes a bluescreen on Windows 10

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Zeeu   

Hello,

 

I tried to play Blade & Soul closed beta 3 today, but when the game is launching it causes a blue screen and forces the computer to restart. The blue screen reads KMODE_EXCEPTION_NOT_HANDLED (dump_wmimmc.sys). Googling the error says it's caused by the Game Guard anti-hack software incompatibility on the newer Windows 10 versions after build 10586 that was released to the public few weeks ago. The problem seems to affect many other mmorpgs that are using the said software and the only known solution is to revert Windows 10 to an earlier version.

 

More info e.g.

forum.webzen.com/forum/en/asta-english/asta-general-discussion/1261901-attention-bsod

 

This update is mandatory for all Windows 10 users and the incompatibility is likely to cause trouble at launch if not fixed.

 

Does anyone know a solution other than reverting to an earlier Windows version?

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I've been on 10586 since before it was public, and I'm not having any issues like that at all. I'd start with verifying system components and drivers.

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Zeeu   

This is a generic kernel level exception raised by the driver GameGuard installs and uses to scan your computer for active hacking programs. My system components and other drivers are fine.

 

The error probably won't appear in all configurations, but the sheer amount of reports about the same bug in these past few weeks strongly indicate a problem in GameGuard itself.

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Zuzubell   

Today i have the same problem, i try to delete the GameGuard folder and file check, yesterday i play without any problems >.<

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