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  1. Thanks for this great idea! We've suggested it to the devs. While again, we can't guarantee anything will come of it, we'll see what we can do. :)
  2. Great idea! Thanks, TheElementalFlow. We'll consider it for future game updates.
  3. Hey kevincouto92, Sorry to hear you're also having this problem. Please put in a Support Ticket as well. We don't have a recommended fix beyond that at the moment.
  4. Hi Kuraidesu, Please do not submit multiple tickets. Each time you do you get bumped in the queue for our team to reply to you. Also, it can take us up to a couple of days to respond to you with the amount of tickets we have in right now. Your patience is greatly appreciated!
  5. Hey Ergon, Unfortunately we don't have a way to check your computer configurations against our game on the forums. That's why we're asking for people to submit a Support Ticket because our Customer Support team has those capabilities. We are of course looking into what's going on and every time someone submits a ticket, we get that much closer to finding a resolution. Also, we do check our patches before putting them out. There are a lot of different kinds of computers and software out there, though. So sometimes things get missed. Th
  6. Oh and lastly, once you have your ticket number can you please PM me the # so I can follow up on our side?
  7. Also, when you put in the Support Ticket, please make sure to give the team your character names, regions, and servers. Thanks!
  8. Okay thanks you two. Please put in a Support Ticket immediately so we can try to get this resolved. I've also pinged people on our end to see if we can get some help on this.
  9. Hi Ryuukan, can you please double check that your launcher is in the correct region (North America or Europe)? Sometimes if you accidentally switch over your characters, etc. won't show up.
  10. Sshamm can you please put in a Support Ticket?
  11. Hi all, try this: https://support.bladeandsoul.com/hc/en-us/articles/206867393-I-m-having-trouble-viewing-the-Marketplace-
  12. Hi LaVera, can you please PM me your ticket number?
  13. Hi LaVera, can you please PM me your ticket number?
  14. Hey all, I moved this topic out of General and into Bug Reports. KurosakiShun, did changing the DirectX and/or updating your video card drivers do the trick?
  15. Hey all, sorry to hear you're having this bug. Please be sure to put in Support Tickets so that our Customer Service team can help you troubleshoot the culprit.
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