Hi,
i been play this game since 2016, and recently i get a lot of disconnect from server(when in game) or can't connect to log in server error(when try to log in the game).
then i summit a ticket and they ask me to use a tools "WinMTR" to do some connection test to the server (icmp.us.ncwest.com) . the problem come and go very often . but mostly at 7pm to 12AM (when everyone is after work and start using internet.) And i am sure when the problem happen, i am the only one using my line, no other people is using it. and all other Youtube, web browsing don't have any problem , but when the problem happen , i also take a few try to log in to the BNS forum.
i play on NA server , but i also test EU server, and the problem happen too.
here is the result:
when everything is Good
When game get Disconnect from server:
when i try to log in the game and get not respond from log in server (NCLauncher show Failed to receive a response from the update server ..bla bla bla..)
i am not a Netwok Expert, so i need some expert help me to understand better what cause the problem so i can go to the righ party to fix the problem.
from the picture,
192.168.2.5 is my Modem ( on 8mbps DSL and connect PC to Modem via LAN cable . ISP is Telekom Malaysia. yes i am from malaysia)
175.140.xx.xx is my ip address , then this
10.55.49.197 when i get to here, all the connection loss, if i get to 10.55.49.199 then the connection is good.
so i want to know who is the 10.55.49.197 or 10.55.49.199 ? because it's a private ip address that i no know belong to who.
thanks.