Amraith

NCSOFT
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Everything posted by Amraith

  1. Hello, Please contact Customer Support and they will be able to help you. You can submit a ticket to Customer Support here: https://support.bladeandsoul.com/ Regards, Amraith
  2. code PIN

    Bonjour, Le service d'assistance devrait te répondre bientôt. Comme c'est le week-end, le temps d'attente risque d'être un peu plus long par contre. Cordialement, Amraith
  3. Liberty Tokens not tradeable

    Hello Louhi, There will be another Season of Liberty and then after that, the Liberty Tokens will be tradeable. Regards, Amraith
  4. Hello all, As many of you have reported, there are inconsistencies with our dungeon difficulty changes. We are investigating the issues with improper stats and mechanic changes with some of the dungeons. Thank you for your reports and we’ll post more information once they are available.
  5. Bonjour, Nos équipes sont actuellement au courant d’un problème avec les changements de difficultés pour certains donjons (les statistiques et certaines mécaniques de jeu sont incorrectes). Nos équipes travaillent à la résolution de ces problèmes et nous vous fournirons plus d’informations prochainement. Merci et veuillez nous excuser pour la gêne occasionnée.
  6. Bonjour GoddoKira, Après la maintenance : Cordialement, Amraith
  7. characters disappeared

    Hello, Please check your region in the launcher. Regards, Amraith
  8. Problème d'installation.

    Bonjour, Si tu as encore ce problème alors je te conseille de contacter l'assistance de Blade & Soul : https://support.bladeandsoul.com/ Cordialement, Amraith
  9. Stuck - can't complete download

    Hello, If you still can't download the game, please contact Customer Support and they will help you. https://support.bladeandsoul.com/ Regards, Amraith
  10. Purple Quest Stuck~ Halp Please!

    Hello fronzennight, You can submit a ticket here : https://support.bladeandsoul.com/ Regards, Amraith
  11. help me

    Hello Akatsukita, Please contact Customer Support and they will be able to help you. https://support.bladeandsoul.com/ Regards, Amraith
  12. Can't purchase Ncoins

    Hello Anass, Grimoir is right, please contact Customer Support and they will be able to investigate the issue for you. Regards, Amraith
  13. Bug récompense défis hebdomadaire

    Bonjour, C'est un des problèmes connus du 24 juillet. Cordialement, Amraith
  14. Hello, This issue is still under investigation. Sorry for the inconvenience. Regards, Amraith
  15. Friendlist

    Hello, I close this thread since there's already a very similar one that was created. Please feel free to continue the discussion here: Thank you for your understanding, Amraith
  16. Blackram Supply Chain missing pad's

    Hi KenzoAlex, Can you please tell us which class, spec, level and HM level your character is ? If this issue is always there ? etc... Thank you. Regards, Amraith
  17. No clan bonus bug for the third time (week) on NA

    Hello icedragon86, Thank you for the report. We will look into this. You can also report these kind of situations to our Support team. They can take a closer look. https://support.bladeandsoul.com/ Regards, Amraith
  18. Password Error when using special characters

    Hi Canna42, Customer Support is right, this shouldn't be an issue so, can you give us the special characters you are trying to use? Regards, Amraith
  19. Outlaw Island Error

    Hello Yolaaaaaa, Please check this thread : Regards, Amraith
  20. Bonjour ! Nous avons enfin les 5 finalistes du concours de création d'éléments cosmétiques 2019. Pour voter pour vos modèles préférés, cliquez sur le bouton « J'aime » juste à côté de la vignette. Le design qui remportera le plus grand nombre de « J'aime » remportera le concours de création d'éléments cosmétiques ! Les votes seront clos le mercredi 14 août à 21 h, heure de Paris. Cliquez ici voter pour vos apparences d'arme préférées. Cliquez ici pour vos modèles de costumes préférés.
  21. Can't collect my weekly rewards.

    Hello, Please check this thread : Regards, Amraith
  22. what ?

    Hello, Please check this thread : Regards, Amraith
  23. Localization & Translation Error List

    Hello Viblo, Thanks again for your new report. Regards, Amraith
  24. Jin Color Difference Face & Body

    Hello Akryung, Can you give us the name of the outfits/adornments used ? Regards, Amraith
  25. Chapter 6: Reaching for the Sky

    Hello Wataru, Thank you for your report. We'll need more details like your in-game graphics settings, etc... Do you have a screenshot of this issue ? Regards, Amraith