Primali

Greetings, jiansei! Payment processing will be unavailable Tuesday April 18th from 9:00am - 1:00pm PDT. Please note while the Web Shops are in maintenance the purchase of NCoin and Premium Memberships will be disabled. We will provide an update if there are any changes to the current timetable. Thank you for your patience and understanding.

Salutations, jiansei! Le traitement des paiements sera indisponible Mardi 18 Avril de 9:00am à 1:00pm PDT. Merci de noter que durant la durée de la maintenance des boutiques en ligne l'achat de NCoin et de d'Abonnement premium seront désactivés. Nous vous tiendrons au courant de tous changements concernant ces horaires. Merci de votre patience et de votre compréhension.

Grüße, jiansei! Zahlungsabwicklungen werden am Dienstag, dem 18. April, von 18 bis 22 Uhr nicht möglich sein. Bitte denkt daran, dass der Erwerb von NCoins und Premium-Mitgliedschaften im Web Shop während der Wartungszeit deaktiviert ist. Sollte sich dieser Zeitplan ändern, werden wir euch dahingehend informieren. Danke für eure Geduld und euer Verständnis.

Greetings, jiansei! As some astute players have noticed, sales of Treasure Trove Keys ended on April 11 even though our article announcing the event stated the Trove would be around until April 18, and this has caused some confusion. Longtime players may know we usually end sales of Treasure Trove Keys a week before the next patch arrives (Spoilers! The next update arrives April 18!), or in this case April 11. Unfortunately, our messaging didn't make this clear. To make up for this, we have extended sales of Treasure Trove Keys through This Saturday, April 15. The Treasure Trove event will continue until April 18, so all of you will have until then to use your remaining keys. Thank you for voicing your confusion. We'll do our best to message this more clearly moving forward.

Greetings, jiansei! As some astute players have noticed, sales of Treasure Trove Keys ended on April 11 even though our article announcing the event stated the Trove would be around until April 18, and this has caused some confusion. Longtime players may know we usually end sales of Treasure Trove Keys a week before the next patch arrives (Spoilers! The next update arrives April 18!), or in this case April 11. Unfortunately, our messaging didn't make this clear. To make up for this, we have extended sales of Treasure Trove Keys through This Saturday, April 15. The Treasure Trove event will continue until April 18, so all of you will have until then to use your remaining keys. Thank you for voicing your confusion. We'll do our best to message this more clearly moving forward.

Greetings, jiansei! As some astute players have noticed, sales of Treasure Trove Keys ended on April 11 even though our article announcing the event stated the Trove would be around until April 18, and this has caused some confusion. Longtime players may know we usually end sales of Treasure Trove Keys a week before the next patch arrives (Spoilers! The next update arrives April 18!), or in this case April 11. Unfortunately, our messaging didn't make this clear. To make up for this, we have extended sales of Treasure Trove Keys through This Saturday, April 15. The Treasure Trove event will continue until April 18, so all of you will have until then to use your remaining keys. Thank you for voicing your confusion. We'll do our best to message this more clearly moving forward.

Updated 2023-04-12 - This issue has been resolved. Payments should be processing normally. Greetings, We are currently experiencing an issue with PayPal payment processing. Please note while the web shops are in maintenance Braintree, PayPal, and Adyen will be unavailable. We will provide an update once the current status changes.

Updated 2023-04-12 - This issue has been resolved. Payments should be processing normally. Greetings, We are currently experiencing an issue with PayPal payment processing. Please note while the web shops are in maintenance Braintree, PayPal, and Adyen will be unavailable. We will provide an update once the current status changes.

Updated 2023-04-12 - This issue has been resolved. Payments should be processing normally. Greetings, We are currently experiencing an issue with PayPal payment processing. Please note while the web shops are in maintenance Braintree, PayPal, and Adyen will be unavailable. We will provide an update once the current status changes.

Greetings, jiansei! Due to an oversight on our part, Costume Pass Plus was taken down over the weekend. Because of this, we temporarily removed the Floressence Outfit Plaque Ticket from the Hongmoon Store. Both Costume Pass Plus and the Plaque Ticket will be available again after normal maintenance on April 11. Because players potentially "lost" three days of progress, we will be extending the duration of Costume Pass Plus through April 22 (the three "lost" days, plus one bonus day). The Floressence Outfit Plaque Ticket will also be available until this date. We apologize for the error, and thank you for your patience.

Greetings, jiansei! Due to an oversight on our part, Costume Pass Plus was taken down over the weekend. Because of this, we temporarily removed the Floressence Outfit Plaque Ticket from the Hongmoon Store. Both Costume Pass Plus and the Plaque Ticket will be available again after normal maintenance on April 11. Because players potentially "lost" three days of progress, we will be extending the duration of Costume Pass Plus through April 22 (the three "lost" days, plus one bonus day). The Floressence Outfit Plaque Ticket will also be available until this date. We apologize for the error, and thank you for your patience.

Greetings, jiansei! Due to an oversight on our part, Costume Pass Plus was taken down over the weekend. Because of this, we temporarily removed the Floressence Outfit Plaque Ticket from the Hongmoon Store. Both Costume Pass Plus and the Plaque Ticket will be available again after normal maintenance on April 11. Because players potentially "lost" three days of progress, we will be extending the duration of Costume Pass Plus through April 22 (the three "lost" days, plus one bonus day). The Floressence Outfit Plaque Ticket will also be available until this date. We apologize for the error, and thank you for your patience.

Hallo, Ab dem 12.April um Mitternacht werden alle Server für voraussichtlich zwei Stunden und 45 Minuten gewartet. Eine Nachricht im Spiel wird euch 30 Minuten vor der Wartung auf ebendiese aufmerksam machen. Für Server Updates könnt ihr @BladeAndSoulOps auf Twitter folgen.

Le 11 avril à partir de 15 h PDT / 22 h UTC / 0 h CET (12 avril), tous les serveurs entreront en maintenance pendant environ 2 heures et 45 minutes. Une notification en jeu sera envoyée 30 minutes avant le début de la maintenance. Suivez le compte Twitter @BladeAndSoulOps pour rester informés de l'état des serveurs.

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page.

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page.

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY. We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following: CHANGES MADE TO USER AGREEMENT Section 1.1 Eligibility. Section 5.2 Binding Arbitration. Section 6.2 Governing Law and Venue. Section 7 Terms Applicable to Residents of Germany. Section 8 Terms Applicable to Residents of France. Section 9 Contact Information. Section 10 Definitions. CHANGES MADE TO PRIVACY POLICY Preamble II. What types of information does NCSOFT collect? III. From what sources does NCSOFT collect Personal Information? IV. What third parties collect Personal Information on behalf of NCSOFT? V. For what purposes does NCSOFT collect Personal Information? VI. With whom does NCSOFT share Personal Information? VII. How does NCSOFT treat Personal Information transferred out of the EU? IX. What rights do you have to your Personal Information? XI. Are there any special categories related to Personal Information? XIII. How can someone contact NCSOFT? Please rest assured that the changes noted above will not affect your overall gaming experience. Should you have any questions or concerns, please contact us by visiting our support page.

Starting on April 4 at 3:00 p.m. PDT / 10:00 p.m. UTC / 12:00 a.m. CET (April 5), all servers will undergo maintenance for approximately 5 hours and 15 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates, please follow the @BladeAndSoulOps Twitter account.

Chers joueurs, chères joueuses, Nous avons une annonce importante à faire concernant la maintenance hebdomadaire de Blade & Soul. À partir du 4 avril, la maintenance hebdomadaire aura lieu tous les mercredis à 00h00 (heure de Paris). Nous comprenons que ce changement peut être gênant pour certains et certaines d'entre vous et nous nous excusons pour les perturbations qu'il peut entraîner. Toutefois, nous tenons à vous assurer que ce changement est nécessaire pour nous permettre de vous fournir une meilleure assistance. Notre objectif est de réduire la durée de la maintenance et de pouvoir résoudre plus rapidement les problèmes ultérieurs. Nous apprécions votre soutien sans faille et votre dévouement à Blade & Soul, et nous vous remercions de votre compréhension pendant cette période de transition. Nous reconnaissons que la période de maintenance régulière est un aspect important de votre expérience de jeu, et nous nous engageons à faire en sorte que ce changement se fasse de la manière la plus fluide possible. Pour plus d'informations sur les mises à jour prévues ainsi que sur les dernières actualités concernant les sorties et les événements à venir, veuillez consulter les forums et le site officiel du jeu. Nous vous remercions de votre patience et de votre compréhension pendant cette période de changement et nous sommes impatients de continuer à vous offrir la meilleure expérience de jeu possible. Cordialement, L'équipe Blade & Soul

Liebe Spieler, Wir haben eine wichtige Ankündigung in Bezug auf die wöchentlichen Wartungsarbeiten für Blade & Soul zu machen. Ab dem 4. April finden die wöchentlichen Wartungsarbeiten mittwochs um 0 Uhr MESZ statt. Uns ist bewusst, dass diese Änderung für einige von euch unangenehm sein könnte und wir entschuldigen uns für die eventuellen Unterbrechungen. Wir versichern euch jedoch, dass diese Änderung nötig ist, um euch einen besseren Support bieten zu können. Unsere Ziele sind kürzere Wartungszeiten und eine schnellere Problemlösung im Anschluss. Wir wissen eure stetige Unterstützung und euer Engagement für Blade & Soul zu schätzen und danken euch für euer Verständnis in dieser Übergangsphase. Uns ist klar, dass die regelmäßigen Wartungsarbeiten ein wesentlicher Bestandteil eurer Spielerfahrung sind, weshalb wir diese Umstellung so nahtlos wie möglich gestalten möchten. Weitere Informationen zu geplanten Änderungen sowie alle Neuigkeiten zu anstehenden Veröffentlichungen und Ereignissen findet ihr in den Foren und auf unserer offiziellen Webseite. Vielen Dank für eure Geduld und euer Verständnis bezüglich dieser Veränderungen. Wir freuen uns darauf, euch weiterhin die bestmögliche Spielerfahrung bieten zu können. Viele Grüße, Das Blade & Soul-Team

Dear Players, We have an important announcement to make regarding the weekly maintenance time for Blade & Soul. Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC. We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. We value your continued support and dedication to Blade & Soul, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are committed to making this change as seamless as possible. For more details about the schedule updates as well as the latest news on upcoming releases and events, please check the forums and the official game website. We thank you for your patience and understanding during this time of change, and we look forward to continuing to provide you with the best possible gaming experience. Sincerely, The Blade & Soul Team

Starting on March 29 at 4:00 a.m. PDT / 12:00 UTC / 13:00 CET, all servers will undergo maintenance for approximately 4 hours 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates, please follow the @BladeAndSoulOps Twitter account.

Greetings, jiansei! The Blade & Soul team would like to thank everyone who reported on the high price of the Floressence Outfit Plaque Ticket. The original price was indeed a bug! The correct price is 4,950 NCoin, and the updated item is already available on the Hongmoon Store. For those of you who already purchased the item, please contact Customer Service asap. Upon confirmation of your purchase, your character(s) will be refunded the difference in price (44,550 NCoin). We apologize for this mistake, and again thank you for your assistance.

Greetings, jyansei! Starting on March 22 at 4:00 a.m. PDT / 12:00 UTC / 13:00 CET, all servers will undergo maintenance for approximately 6 hours 30 minutes. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates, please follow the @BladeAndSoulOps Twitter account.

Greetings, jyansei! Starting on March 15 at 4:00 a.m. PDT / 12:00 UTC / 13:00 CET, all servers will undergo maintenance for approximately 4 hours. An in-game notice will be given 30 minutes prior to the maintenance start. For server status updates, please follow the @BladeAndSoulOps Twitter account.