I do not and cannot understand why and how several problems exist in our region:
1) Game design for EU/NA servers
This was explained in a video i cant find, but video games are made from a cycle of "challenge" and "reward". You do something challenging, you get rewarded for it, and you feel good.
In the case of BnS this cycle goes as: you grind dungeons or pvp(in the past) or dailies, you get rewarded gold and material, you use these rewards to upgrade your items, and unlock new dungeon in the old system/higher floors in new system and this feels good.
Currently this cycle is completely ruined because rewards are extremely low to upgrade anything at all, and upgrading anything at all is non existing because instead of upgrade you can "attempt" to upgrade, and fail way much more than you succeed.
For rewards, for some reason all of our income is far lower than KR server while our upgrade costs are the same, and by income i am referring to everything, gold, sacred oils, pet packs, sterling scales (KR have this in their weekly while we can only get them from f10 with real money). We get a patch KR got 5 months after them, and for some reason some people in NC put in an extra effort to reduce our income while doing no adjustment to the upgrade attempt costs.
For upgrading, west hates RNG, this is an undeniably fact and knowing this, NC kept NA/EU servers with less RNG until recently. If making a western version of the game with less RNG was too hard, why extra efforts put into game to make it more RNG for us? (referring to unity stones having an extra middle tier before the best tier for us that KR server doesnt have, for the latest soul shield drops from chaos supply chain it is possible to pick which number of soul shield you want in KR server but we dont have it, there are more but i forgot).
2) Response speed and response result of NC to bugs and problems in EU/NA
Best example right now is the gold problem, gold problem is discussed in this froum in mid February heavily, Green Storm responded to it late March saying its looked into, and we got Kaebi Village in mid May. During this 3 months, soul arena, demonsbane rankings, f10 got gold boxes, premium parts of battle pass and master pass got boxes, and these are thought to be a temporary fix. Soul arena rewarded gold to top 20 people of each class only, while rewarding nothing to the rest of the leaderboard, demonsbane rankings in my case rewarded 200g in total per week only for being in top 100, and f10/battle pass/master pass gold boxes don't really matter because currency exchange existed in game anyways, if people wanted to buy gold with real money they were able to do that since mid 2016. We explained with numbers in detail how we need so much more gold income to properly attempt any upgrades, after all those explanations how could anyone in NC think that these temporary solutions make any sense?
Regarding the main gold income solution which is the Kaebi village, from the time the problem first discussed here (mid Feb) to the time its implemented (mid May) 3 months passed, and as a result the solution NC came up is to give something that already exists in KR but with reduced rewards while our upgrade attempt costs remains the same. Did NC spent 3 months only to discuss how much to nerf the rewards of Kaebi Village for our region? If the solution was something copy pasted from KR anyways, wouldn't it be easier to just give it 3 months ago with no nerf? It would save NC from the 3 month long discussion, and it would give us a solution to the gold problem 3 months earlier with better rewards.
Regarding other bugs, problem and solutions, a bug that comes to our region had existed in KR 5 months ago when they got the same patch we got, but for them this bug patched the next week, even so we get an update for our region with the exact same bug anyways and unlike KR this bug cant be patched next week here and remains for months, why? Why something like this even happen? How can it even happen? Why not KR send the update with the bug already patched out? Why the bug in here cant be patched a week later? When KR complained about gold income they got the Kaebi Village 1 week later, why do we have to wait 3 months for a Kaebi that its rewards nerfed severely?
3) Vision or purpose of NC
I don't understand the vision of NC. The changes that are brought to our region benefit no one, neither players or NC.
For player side game and upgrading is frustrating than ever, seeing ourselves fail to upgrade an item after countless attempts is not fun, and due to the low gold and material incomes we can attempt to upgrade very rarely which makes it even worse.
For NC's side, which is income, paying real money for the game makes less sense than ever now because normally when someone pays for something, they would expect a return from it, with all the RNG upgrade attempt systems you can end up wasting all the money you spent, and for the mtyhical upgrades you can even end up with a worse item than you started to upgrade with. And lowering the rewards of everything from the game barely pushes anyone to spend more real money on the game but push much more people to either stop spending real money to game or straight up stop playing it.
How much of these are according to NC's vision? How much of these things that we hate are in the game because NC thinks and believes this is how a game should be? How hard it is to take feedbacks from these forums and change the game according to that? If its too much of a pain why dont we get exact same patches KR gets with exact same rewards?
Conclusion:
TERA is shutting down soon, and if you read the comments everyone says similar stuff: "it was a great game but it was poorly managed"
Same problem in BnS, for the past many updates more people get annoyed and frustrated at the game and leave, both player amount and income of NC from BnS go lower and lower, and eventually this game or west servers will shut down, but this does NOT have to happen, NC can prevent it, just take action, take our feedbacks and make the game more fun, if NC cant remove or reduce the RNG upgrades, even taking the laziest approach which is giving us the exact same KR patches with no change and no nerf to rewards would make the game much better than our current version. There are so many solutions and some take even less effort than it is currently put, BnS is a great game, i really hope NC or the team or whoever responsible starts to care real soon and start fixing things before the servers shut down.