Soft Hand

Seriously? where is it? I can not find

Introduce autologin into the game, it saves time Why such a brilliant and convenient idea has not been implemented since 2016 since the release of the game What is the problem? I'm tired of copying and pasting my password every time And if you calculate the time, taking into account departures from the game during this period of 2016-2022, then there is a saving and it is large in time

I will not be silent about it. Losing my primary account means I have nothing to lose. There is no point in creating another account. There are reasons for this: 1. The support service does not answer questions and requests are not resolved. 2. No players, low online. 3. The donation system has been tightened, the gap between an ordinary player and an investor is too great. 4. Hence the problem with points 2 and 3. A toxic game, a toxic community, there is a cult of attack power, they try to exclude new players from groups or not take them, many newcomers may simply not get to serious content. There are no in-game rewards for helping new players, so older players are not interested in this. 5. UE4 players were looking forward to 2019, when huge numbers of players were leaving, and the return of the MMO king in the summer of that year also affected the statistics. 6. Yes, this again concerns UE4, it is not impressive and will lose to new MMO games, will return the audience, but rather temporarily. You can find other reasons, but I'm tired of listing them. As they say, water grinds off a stone. Better to be water than stone. And move forward. Thank you Renori for worrying about me, but it's pointless, I don't care what happens to this account. The topic will of course be deleted, why would they need such a topic.

At the moment, I do not know the reasons for blocking and if there are any reasons for that. In my situation, the option with obscene words is impossible, I do not write anything bad about the players. There is growing interest in why it is possible not to indicate the reasons for the blocking, not to disclose information to the player who received this blocking.

If you point to my case and concretize, then yes, I did nothing. The reasons for the blocking were not specified. We decided so, we can do nothing to help you, goodbye. The same message 5 times. Although I asked questions about my account, for what reason. I consider this support behavior unacceptable. I have the right to know the details of my account problem. Also, each case is individual and recommended for consideration. As for the xml edits, this is not a solved problem, players should not look for such players, the game and its anti-cheat should cope with this task. But it hasn't been working since 2016 to this day. If a group of players intentionally removes another player from the game, he will be blocked. Please note that such organized players may harm more players in the future. This already falls under the scam.

Players can be banned even without obscene speech, political or forbidden words. In order not to get a block, do not say anything, do not move, someone may not like this either, it is better to avoid players. Do not move to another country, do not use vpn, etc. Do not even go to the toilet and do not leave the computer at this time, perhaps they are already writing a report on you. But there is a way out, and this is a tough clan system, you need your own people in whom you will be sure that they will not do any nasty things towards you. As for single players, they have nothing to do here, they will be banned, since the likelihood that someone will not like you is very high. Also note that reports can be fake, you will be deliberately provoked by a group of 3 or more people. Of course, the support service will not be able to check under what circumstances and how the conversation went, the number of reports is important.

You understand that in this situation there should be either a temporary blocking of the chat, or permanent, but in no case, complete closure of the account. This is not quite the right decision, toxic players need a ban on the ability to write messages.

Based on at least 5 real players having this problem, and how many more players hesitated to write about the problem. As far as I understand, in this game there is no chat blocking, respectively, and there is no punishment mechanism, this is a possible problem, if I am wrong, correct it. Recently, there is not even a reason for accusations, but there is punishment. This is called complete chaos and inaction. There are very few players and f8 is empty, the fees are collected all over the world, so it is more convenient and the search for a group takes a lot of time I don’t quite understand this policy, it’s probably called scaring away players. It takes loyalty to make people want to play this game. The game support is unaware of this.

This figurehead is very likely. There are too many coincidences. The profile has been inactive since April 2017. And then he suddenly became active in my topic. So I agree with you.

I am not looking for help in my post, I want to warn players about possible problems. I will describe in general terms how communication with the support service looks like now, if difficulties arise. In any situation, they will try to create problems for you, not solve them. There is an extremely low probability of getting to a good support employee who will competently provide information and solve your problem. There are no rules and laws in the support group, since there are no levers of pressure on the support staff, they can write you whatever they want. If you find an employee with GM, then most likely everything will be fine and you will receive information and possible help. An employee without a GM is a useless person and wastes only your time, he will not help you in any way, and he is not interested or motivated in solving your problem.

Hello everybody I will tell you about an account issue that could affect everyone. I bought a premium account many times, spent a lot of time playing the game every day, play fair, and the character has about 3k AP. At the moment I have over 300 days of premium account. After preventive maintenance on June 16, I was unable to log into my account, when I tried to log into my account, I received the error "Account has been locked due to suspicious activity." I have not received any email notifications or information about what happened to my account. I have created tickets to support this game and have also submitted a report of these issues to the email address provided. Appeal@ncsoft.com. A few days later, I received a response from the game's support team, they told me that they would not provide assistance. The reason for the blocking and the period for which I was blocked were not told to me, although I repeatedly asked these questions. The employee who figured out this situation did not read my messages, I thought that I was communicating with a bot. The messages were as similar as possible and ignored my questions and requests. I continue to write these messages, hoping that someone from the game support service will see my requests. Within 4 days, my requests go to one employee who closes, moves tickets, does not want to understand a specific situation and provide assistance. At the time when I started playing in 2016-2018, the technical support was competent, responded as quickly as possible to my messages and provided all kinds of assistance in resolving any issues. After 2018, complete chaos reigns in support of the game, it is impossible to wait for help. Until today, this did not bother me much, because there were no significant problems. It turns out that this is IP blocking, which I understand is common and is granted automatically if you have a dynamic IP address or logged in from a friend's computer, even worse if you move to another country or use a VPN. This problem can happen to anyone, you can lose your time and possibly your account, and you won't even be given a specific explanation for blocking your account. If you are playing or intending to play this game, you should be aware of what can happen to your account and the money and time invested in it.