Because of the patch delay, again they messed up with the other things as both battle passes, and because of that me and probably some other players, didnt get the points for finish the story, my case I ve done all the story but I am mssing the rewards from chapter 5,6,7 and 8 im one of my characters, and all the support told me was that they are investigating...imagine if they going to do such thing, I can sit and wait for a long long time xD and btw I dont think this is a bug, it is a a total mess from their side.