Hi.
I have for some years now had a competitive clan on Blade & Soul. I feel that the Clan system is lacking some functions that would benefit a Clan in whole.
Roles, today we have Leader, Advisor, Veteran, Member and Recruit. Well in all that is good but, it should be possible to make more roles. This because you might need a CO leader that has all Leader rights but cannot kick the founder or the owner of the Clan. And it would also be useful to make roles that has specific settings for say only Clan Crafting etc.
The Clan donation and Crafting / items system.
You should have a Clan Donation log or tracking so that we can see what each clan member has donated over time. If a Clan member is kick or leave the Clan, then all the donation log for that member is erased or better put in a history.
Clan should have a Shop TAB in Dragon Express.
It would also be useful with a Clan Vault TAB in the Vault. Here the Clan can store materials and other Clan related items.
The Clan crafting must be simplified. We are trying to make a Clan Uniform and need some items that are not easy to come by, since we need to do battleground to get it.
Clan battlegrounds: These must be updated and must be easier to understand. Also, you in NCSoft should do more to promote Clan battleground system since it's a lot of fun doing when you find out how.
Clans should have a meeting place, where all clan members can meet and only see each other. Kinda home place, if possible, a lobby or a hall or something.
Clan member quests. In the Clan windows the Clan should have a quest list that the member can do. For example, the quests that you need to do to collect Faction Insignias etc.
Well, these are some of my suggestion for the Clan system.