Loralei

I have updated my ticket about this and told them max char slot is 12 and i cant buy voucher. I have asked them to add 1 more char slot to my account and deduce 400 hongmoon coin if not solve it anyway you like. In the end i got same reply and they told me "As stated in the previous response, we have forwarded your concern regarding the character slots and the Additional Slot Voucher to the development team.We can only suggest to visit the website or our forums (https://forums.bladeandsoul.com/en/) for any major updates, news, or announcements." What will developers do? My first ticket was 4 days ago. I got my hopes up for nothing again. I dont wanna flame or anything like that but it seems i cant benefit from a normal game feature since they dont bother to solve it.