Because you're encouraging bad marketing. People support loot box and RNG inside RNG inside RNG infested "games" and that creates an illusion that it's ok to turn game into casino.
You do not have any issues FPS wise? Right...turn on FPS counter and you'll see. People are having extreme lag and FPS issues with PCs which cost thousands of $$$. Only way to not have it is to basically buy an alienware. You know 10000$+
Keep in mind that FPS drops happen only in raids. PvP is basically only 1vs1. Elsewhere whales one hit kill you. Dungeons are turned into fast runs. And so on. Sure, combat is fun, but everything either dies in seconds, or you aren't accepted in the group because requirements are ridiculous.
Also keep in mind...he is defending crappy NCSOFT marketing model. Sure at least they don't charge for things like show/hide helmet or money limit or ability to equip purple gear like it's done in SWTOR. Still, both models are crappy enough. There are mobile games which are less greedy than NCSOFT.
As for crafting/gathering. They could've made gathering nodes being personal. Meaning if you gather something it disappears only for you,still, others can access it. But, they went easiest route by just removing gathering and eliminating any need to explore the world, not just run dungeons and raids 24/7. And it's not impossible. World of warcraft did that with quest items. It doesn't matter if other players takes quest item you need, it doesn't disappear and you can take it. If blizzard managed to do something like this,it shouldn't be hard to implement it in blade and soul. Still, NCSOFT rather remove and delete, than apply simple fix. They even removed blue quests at low level zones,because they make game too confusing for new players. Literally every decision made in managing this game is not a mistake... it's a trainwreck. It takes some skill to turn fun game into an abomination it is today. I play single player games, wow and mobile games instead this abonimation, because apparently mobile games are less greedy and less filled with RNG, than this "game".