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  1. An awesome plan you have. Wait a week closing tickets and saying nothing but "we are working on it", say "all details after maintence" and after that "sorry, no solution, wait another week". Like what did you expected if there was no decision at all? Some magic that will fix it in 3 hours? And now you wait that we will just sit and continue to spend, because you know "this is priority and we will do something someday". I'm not sure how dumb you need to be, to continue to buy something from this company after a scam like that. My expectations were low, but holly cow...
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