You say that you're playing the game - which I find to be a great thing! I can't remember a community manager openly diving into the game since Johnathan left. If at all possible, you should host a casual stream so that players can interact with you. Maybe even do a little Q&A in the process so we can get to know you better. It might lower the tensions, better integrate you into the community, and we can help you in return if you have any questions about Blade & Soul. We never got to interact much with Hime beyond her attempts at patch streams and the occasional post reply. Her lack of know how made her into a bit of a community meme. I have hope for you though. It's refreshing seeing even this much of a response and I understand where you're coming from even if some of your statements come across a bit abrasive. (The no tagging, etc)
That aside, I expect great things from you and wish you the best of luck getting adjusted. It's going to be a bumpy ride and a dual effort from both sides during the adjustment period- but considering the dumpster fire that you've inherited, it's to be expected. Best wishes, Green.